Dalton South
Panama City
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Overnight Stocker
Walmart
09.2023 - Current
- Organized and stocked merchandise on shelves to enhance product visibility and accessibility.
- Collaborated with team members to efficiently unload and sort incoming inventory shipments.
- Maintained cleanliness and safety standards in storage areas to ensure compliance with company policies.
- Assisted in training new associates on stocking procedures and safety protocols for optimal workflow.
Server
Buffalo Wild Wings
04.2021 - 09.2023
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Collaborated with kitchen staff to ensure timely and accurate order delivery, maintaining operational efficiency.
- Trained new team members on menu offerings and service protocols, fostering a knowledgeable workforce.
- Managed multiple tables simultaneously, prioritizing guest needs and ensuring prompt service during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Warehouse Worker
Amazon
01.2020 - 04.2021
- Ensured accurate order fulfillment by checking products against packing lists.
- Maintained cleanliness and organization of work areas to promote safety standards.
- Collaborated with team members to streamline picking and packing processes.
- Trained new hires on safety protocols and operational procedures for efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
Server
Applebee's Neighborhood Grill & Bar
01.2017 - 01.2020
- Implemented upselling techniques, contributing to increased sales and improved overall dining experience.
- Assisted in inventory management by tracking supplies and communicating needs to management for timely replenishment.
- Resolved customer complaints effectively, maintaining positive relationships and promoting repeat business.
- Participated in team meetings to discuss operational improvements and enhance service quality across shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
New Castle High School
New Castle, IN06-2017
Skills
- Stocking shelves
- Stock rotation
- Pallet jack operation
- Product restocking
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Safe food handling
- Menu memorization
- Food running
Timeline
Overnight Stocker
Walmart
09.2023 - Current
Server
Buffalo Wild Wings
04.2021 - 09.2023
Warehouse Worker
Amazon
01.2020 - 04.2021
Server
Applebee's Neighborhood Grill & Bar
01.2017 - 01.2020
High School Diploma -
New Castle High School