Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Dalton Wetzel

Gilbert,AZ

Summary

Highly adaptable and detail-oriented professional with a strong foundation in customer service, technical support, and process optimization. Utilizing diverse experiences in retail and food service industries to improve operational efficiency and customer satisfaction. Skilled in problem-solving, data analysis, and team collaboration, with a passion for technology and a continuous drive to learn and apply new skills. Proficient in digital tools and software systems, demonstrating a keen eye for detail and a commitment to delivering high-quality results in dynamic and fast-paced environments.

Overview

6
6
years of professional experience

Work History

Crew Member

Joe’s Real BBQ
08.2022 - 01.2024
  • Customer Service & Engagement: Delivered high-quality customer service by taking orders, providing menu recommendations, and ensuring a positive dining experience in a fast-paced environment.
  • Operational Efficiency: Coordinated with team members to maintain efficient workflows during peak hours, contributing to reduced wait times and improved service quality.
  • Inventory Management: Monitored stock levels and assisted with inventory tracking and replenishment, ensuring the availability of all menu items and minimizing downtime.
  • Food Safety & Quality Control: Adhered to strict food safety standards and procedures, ensuring all products met quality expectations and contributing to a consistently excellent customer experience.
  • Team Collaboration: Worked closely with kitchen and front-line staff to manage high-volume service, demonstrating strong communication and teamwork skills.

Maintenance Worker

In-N-Out Burger
04.2023 - 08.2023
  • Facility Maintenance: Ensured a clean, organized, and safe environment by following detailed cleaning schedules for dining areas, restrooms, and kitchen spaces, contributing to a positive customer experience and compliance with health standards.
  • Attention to Detail: Conducted thorough inspections to identify and address cleanliness issues, maintaining high standards for hygiene and presentation.
  • Operational Support: Assisted with stock organization and inventory management, ensuring supplies were readily available for efficient restaurant operations.
  • Safety Compliance: Adhered to strict safety protocols when handling cleaning chemicals and equipment, minimizing risks and ensuring a safe environment for both staff and customers.
  • Team Coordination: Collaborated with kitchen and front-line staff to maintain seamless operations and uphold the company’s reputation for cleanliness and quality.

Team Member

Burger King
01.2022 - 08.2022
  • Operations & Efficiency: Utilized point-of-sale (POS) systems to process orders accurately and efficiently, maintaining compliance with company procedures and minimizing errors.
  • Process Optimization: Identified and implemented workflow improvements in food preparation and customer service, reducing wait times and enhancing service quality.
  • Team Collaboration: Coordinated with team members to ensure a seamless kitchen and front-end operation, maintaining high service standards during peak hours.
  • Quality Assurance: Ensured all food products met strict safety and quality standards, contributing to a consistent and positive customer experience.
  • Problem Solving: Quickly addressed and resolved customer complaints and operational issues, demonstrating strong communication and conflict-resolution skills.

Sales Associate

QuikTrip
06.2021 - 10.2021
  • Point-of-Sale (POS) Management: Operated advanced POS systems for efficient transaction processing, inventory tracking, and data entry, ensuring accurate sales records and financial reporting.
  • Customer Service Excellence: Provided high-quality service by addressing customer inquiries, resolving issues, and maintaining a welcoming store environment, resulting in increased customer satisfaction and repeat business.
  • Operational Efficiency: Streamlined store operations by optimizing workflows, managing product restocking, and ensuring compliance with safety and quality standards.
  • Data Analysis: Monitored sales data to identify high-demand products, contributing to more effective inventory management and promotional strategies.
  • Team Collaboration: Coordinated with team members to manage peak hours and ensure the store’s readiness, contributing to a seamless customer experience.

Customer Support Specialist

Consumer Cellular
05.2020 - 05.2021
  • Technical Troubleshooting: Provided front-line technical support for mobile devices, including smartphones, resolving connectivity issues, device malfunctions, and software problems.
  • Product Knowledge: Leveraged in-depth understanding of mobile technology, service plans, and device features to assist customers in selecting suitable products and services.
  • Data Analysis & Reporting: Utilized CRM systems to document customer interactions, track issue resolution, and generate reports to identify trends and improve service quality.
  • Process Optimization: Collaborated with team members to refine support protocols, reducing average call handling time and increasing first-call resolution rates.
  • Customer Experience: Delivered exceptional customer service by understanding user needs, providing clear technical guidance, and ensuring high levels of customer satisfaction and retention.

Grocery Team Member

Target
01.2018 - 01.2019
  • Inventory Management: Leveraged digital tools and software for efficient stock tracking, ensuring real-time data accuracy and product availability.
  • Data Analysis: Utilized POS systems and internal databases to monitor sales trends, optimize product placement, and forecast demand.
  • Process Improvement: Identified inefficiencies in store operations and recommended solutions to streamline workflows and enhance customer experience.
  • Customer Engagement: Delivered high-quality customer service, utilizing strong communication skills to resolve complex inquiries and provide personalized shopping assistance.


Education

High School Diploma -

Barry Goldwater High School
Glendale, AZ
01.2018

Skills

    Technical Proficiency
  • Point-of-Sale (POS) Systems: Familiarity with using digital systems for transactions and inventory management
  • Software Skills: Any experience with basic software like Microsoft Office, Google Suite, or industry-specific applications
    • Data Analysis & Reporting
  • Ability to interpret sales data, track inventory, and generate reports for process improvement
    • Problem Solving
  • Experience resolving customer complaints or operational issues efficiently
    • Process Optimization
  • Identifying inefficiencies in workflows and suggesting improvements
    • Customer Service & Communication
  • Strong verbal and written communication skills to effectively interact with customers and team members
  • Ability to explain complex concepts in a simple manner
    • Teamwork & Collaboration
  • Experience working in a team to achieve common goals and manage high-pressure situations
    • Attention to Detail
  • Ensuring accuracy in orders, inventory management, and compliance with safety standards
    • Time Management & Multitasking
  • Ability to prioritize tasks and manage time effectively, especially in fast-paced environments
    • Adaptability & Flexibility
  • Quickly adapting to new tools, technologies, or work environments
    • Organizational Skills
  • Keeping track of inventory, supplies, and tasks, ensuring smooth operations
    • Creative Problem Solving & Innovation
  • Prototyping & Innovation: The ability to rapidly prototype and iterate on ideas is highly valued in startups, R&D, and product design roles
  • Creative Solutions: Applying innovative thinking to solve design and technical challenges is a key asset in any tech field
    • Quality Assurance & Testing
  • Playtesting & Automated Testing: Knowledge of testing methodologies is valuable for QA roles and helps ensure product reliability in software engineering
    • Programming & Software Development
  • Coding Proficiency: Strong knowledge of languages like C, C#, and Python is essential for software development, game programming, and many tech roles
  • Game Engines: Experience with Unity or Unreal Engine shows a deep understanding of complex software systems and development environments

Hobbies

1. Ethical Hacking and Cybersecurity

  • Capture the Flag (CTF) Competitions: Engage in CTF events to hone problem-solving skills, learn new techniques, and collaborate with fellow cybersecurity enthusiasts.
  • Continuous Learning: Regularly pursue online courses and certifications in ethical hacking, penetration testing, and cybersecurity practices to stay updated with industry standards.

2. Game Development Projects: Actively work on personal game development projects using engines like Unity and Unreal Engine, focusing on design, coding, and user experience.

  • Participating in Game Jams: Regularly participate in game jams to challenge creativity, collaborate with other developers, and produce games within tight deadlines.
  • Gaming Community Engagement: Engage with online gaming communities and forums to discuss game design trends, share insights, and collaborate on projects.

Timeline

Maintenance Worker

In-N-Out Burger
04.2023 - 08.2023

Crew Member

Joe’s Real BBQ
08.2022 - 01.2024

Team Member

Burger King
01.2022 - 08.2022

Sales Associate

QuikTrip
06.2021 - 10.2021

Customer Support Specialist

Consumer Cellular
05.2020 - 05.2021

Grocery Team Member

Target
01.2018 - 01.2019

High School Diploma -

Barry Goldwater High School

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Dalton Wetzel