Dalton Whitfield

• Create detailed instructional materials and visual aids for deployment processes, including Confluence page updates and change control submissions.
• Develop and test Tanium packages for software deployments, registry key removal, and CVE remediation, ensuring alignment with NIST objectives and security standards.
• Design and provision Tanium reports, dashboards, and Confluence visual architecture diagrams to enhance visibility and support NIST Framework goals.
• Conduct software deployments and sensor provisioning across Windows and macOS environments for over 2,000 endpoints worldwide, including Teams Classic removal and installation verification.
• Operate in ring-phased software deployments with change control approvals and QA oversight.
• Support vulnerability management efforts by tracking remediation progress, enforcing security baselines, and ensuring compliance through Tanium reporting and dashboards.
• Deploy and validate endpoint applications, leveraging Tanium for configuration management, compliance enforcement, and security posture validation.
• Provision granular Tanium sensors for registry and installation data collection to enhance monitoring and compliance across a global environment.
• Validate and enforce security policies, including browser baseline updates and unauthorized application blocking via Tanium and system controls.
• Document change control requests, report generation, and process workflows to ensure stakeholder alignment for international projects.
• Track project efforts using Jira stories and subtasks, ensuring clear documentation, task prioritization, and timely progress updates.

DoD Contractor: Defense Counterintelligence and Security Agency
Vulnerability Management, Endpoint Management and Cybersecurity:
• Establish automated baseline of system hardening checklists for increased near real time visibility of user and server endpoint hardening posture.
• Tanium platform manager including updates, configuration, and user access.
• Migrated Tanium to TanOS appliance from Windows Server across three environments.
• Windows Server vulnerability and patch management lead. Utilize ACAS, Tanium, and DoD STIGs for RMF audits, Window Server ATOs, patch management automation and risk mitigation. Patch automation on 300+ servers across three environments.
• Assist cyber security team in leveraging Tanium Reveal and Threat Response modules overseeing activity on 9,000+ user endpoints.
• Collaborate with ServiceNow team on Tanium REST API to ServiceNow CMDB.
Customer Service, Customer Relations and System Administration:
• Configure and monitor new system features based on customer needs.
• Liaise between clients, variety of teams, and Tanium Inc. for Tanium learning, licensing, capabilities and recommendations.
• Utilize VBScript and PowerShell scripts for Tanium sensors.
• Maintain SOPs and help guides for operation.
• Maintain flexible schedule with readiness to respond to after-hour calls as needed.
• Manage Active Directory, Group Policy, and share drive access.
• Provide Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.
• Conduct regular reviews of operations and identify areas for improvement
• Cultivate positive relationship with vendor to deliver timely and cost-effective supply of services and materials.
Technologies and Standards used:
• AD, DHCP, DNS, STIG, ACAS, VMware vSphere, Windows Server, WSUS, CCRI, MECM
• Tanium Modules: Interact, Asset, Comply, Connect, Deploy, Impact, Integrity Monitor, Patch, Performance, Reporting, Reveal, Threat Response, Trends

DoD Contractor: Defense Counterintelligence and Security Agency
Vulnerability Management, Endpoint Management and Cybersecurity:
• Designated Tanium platform SME. Managed Tanium module and server updates, functionality, and user access. Migrated Windows-based Tanium to TanOS Appliance.
• Deputy lead over vulnerability management.
• Utilized Tanium Patch to automate scheduled patching for 300+ servers.
• Managed and consulted with teams on infrastructure patch management, vulnerability risks, and mitigation strategies.
• Optimized Tanium modules aiding cyber defense team overseeing 9,000+ users and endpoints and improved VDI performance.
• Consulted and implemented with teams for server systems utilizing ACAS, Tanium, and DoD STIGs for RMF and FISMA system audits for ATOs. (*Security Technical Implementation Guide, Risk Management Framework, Federal Information Security Management Act, Authorization to Operate)
Customer Service, Customer Relations and System Administration:
• Project management - Oversaw, tracked, and reported large scale Windows Server migration efforts.
• Implemented and updated standard operating procedure guides and help guides for vulnerability management, change management, and Tanium operation.
• Managed Active Directory, Group Policy, and share drive access. Provided Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.
• Liaised between clients, variety of teams, and Tanium Inc. for Tanium learning, licensing, capabilities and recommendations.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
Technologies and Standards used:
• AD, DHCP, DNS, STIG, Tenable ACAS, VMware vSphere, Windows Server, WSUS, CCRI
• Tanium Modules: Interact, Asset, Comply, Connect, Deploy, Impact, Integrity Monitor, Patch, Performance, Reporting, Reveal, Threat Response, Trends

DoD Contractor: PEO STRI (Program Executive Office - Simulation, Training and Instrumentation)
System Administration and Cybersecurity:
• Implemented multiple VMware ESXi servers for both remote and on-site management, 11 total remote sites on WAN.
• Configured multiple virtual environments with Windows Servers for AD, AD Sites and Services, WSUS, MDT, DHCP, DNS, MDT, and network shares.
• Designated McAfee ePO HBSS administrator. Configured, hardened and managed ePO server and enforced polices to endpoints.
• Configured systems in accordance with DoD STIGs for FISMA and RMF audits.
• Managed user access on multiple isolated networks through implementation of Active Directory and Group Policy Objects (GPO).
Customer Support:
• Resolved customer computer issues, which included data recovery, transfers, and backups.
• Maintained support, configuration and deployments for 1,000+ client computers 100+ mobile phones.
• Serviced tickets with System Center 2016.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Technologies and Standards Used:
• AD, WSUS, DHCP, DNS, MDT, Windows Server, STIG, FIMSA | RMF, Tenable ACAS, McAfee ePO HBSS, VMware ESXi, VMware vCenter

Network Operations and Systems Administration:
• Managed and configured Cisco network devices and call managers.
• Maintained 98% success rate for stable communications.
• Served as Information Management Officer (IMO)
• Managed user accounts and computer systems.
• Managed and configured network encryptors.
• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
Mobile Satellite Communications:
• Established and configured DoD mobile satellite communication system sites. Command Post Nodes.
Customer Support:
• Processed user account tickets in BMC Remedy.
• Effectively resolved customer computer issues.
• Conducted data recovery transfers.
Technologies used:
• Cisco routers and switches, Unified Call Manager, VOIP phones, Military Computer Hardware, Crypto-devices, Firewall, DNS, DHCP, TCP/IP, Satellite Transportable Terminal, Solaris Sun Systems, Windows Server, BMC Remedy

For: PEO STRI (Program Executive Office - Simulation, Training and Instrumentation)

Networking & System Administration:

• Configured and managed isolated servers and computer systems.
  Ensured strict compliance with Department of Defense (DoD) Information Security Guidelines.
  Oversaw installation of DoD-approved software and Windows Operating Systems on Government computers.
  Proficiently executed patch panel connection configurations.
  Maintained user access on multiple isolated networks through implementation of Active Directory and Group Policy Objects (GPO).
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Customer Support:

• Configured and deployed computer systems, including peripheral devices.
  Managed service tickets using System Center 2016.
  Diagnosed and resolved customer computer issues, which included data recovery, transfers, and backups.
  Collaborated with teammates to configure and distribute mobile devices to users.
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Technologies Used:

• AD, DHCP, DNS | Data center cabling | Hardware Firewall | Windows Server 2008, 2012

Technical Support and Customer Service:
• Executed fundamental and comprehensive analyses and remediation of hardware and software on customer laptops and desktops.
• Proficiently conducted 100 plus Windows operating system installations and intricate file system configurations.
• Demonstrated expertise in configuring home network devices.
• Successfully conducted file recovery operations.
• Improved customer satisfaction by promptly addressing and resolving technical issues.
Technologies used:
• Windows 2000-XP, Home routers, Microsoft Office, Ubuntu, Linux