Dalton wilcox
Painesville,OH
Overview
10
10
years of professional experience
1
1
Certification
Work History
District Manager- Wendy’s
Wendys Restaurant
Pittsburgh, PA
02.2016 - 08.2024
- Supervising 4 stores with an AUV of $2.45M in 2022 (high $3.5M and Low 2.1M)
- Managed a team of 105 employees
- Monitored and maintained budgets
- Successfully implemented new policies and procedures to improve team efficiency
- Managed and trained new hires
- Analyzed P&L effectiveness while pinpointing opportunities.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Organized promotional events in order to drive sales volume in the district's stores.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
General Manager and AGM
06.2015 - 12.2015
- Oversaw product development initiatives from concept through completion stages.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Associate
01.2015 - 05.2015
- Assisted customers with selecting items and answering questions about products.
- Processed payments using point-of-sale systems.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Greeted customers and took their orders in a friendly and efficient manner.
- Trained new employees on job duties and safe operation of kitchen equipment.
Education
Business Management -
Penn Foster
Pittsburgh, PA05.2021
Skills
- Projections Development
- Strategic Planning
- Financial Management
- Human Resource Management
- Project Management
- System Design
- Budget Management
- Leadership Development
- Operations Oversight
- Staff Recruiting
- Workforce Development
- Staff Management
- Sales management
- Decision-Making
- Sales orientation
- Customer Service
- Team Building Practices
- Leadership skills
- Staffing oversight
Workexperiencedetails
- Supervising 4 stores with an AUV of $2.45M in 2022 (high $3.5M and Low 2.1M).
- Managed a team of 105 employees.
- Monitored and maintained budgets.
- Successfully implemented new policies and procedures to improve team efficiency.
- Managed and trained new hires.
- Analyzed P&L effectiveness while pinpointing opportunities.
Certification
- sevsafe Proctor
Timeline
District Manager- Wendy’s
Wendys Restaurant
02.2016 - 08.2024
General Manager and AGM
06.2015 - 12.2015
Associate
01.2015 - 05.2015
Business Management -
Penn Foster