Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dalton John Sullivan

Macon,GA

Summary

Dynamic Lead Advisor with a proven track record at Riverside Ford, achieving $200,000 in monthly sales while maintaining a 94% customer satisfaction score. Skilled in conflict resolution and team leadership, I excel at building strong client rapport and driving repeat business through exceptional service and effective communication. Experienced with setting realistic time lines for customers and adhering to said time line. Eager to continue to learn and grow within this industry.

Overview

5
5
years of professional experience

Work History

Lead Advisor

Riverside Ford
08.2023 - Current
  • Averaged $200,000 in sales monthly
  • Maintained a high customer satisfaction score of 94% by consistently exceeding expectations in all aspects of service advising and prioritizing building relationships with customers.
  • Provided training to new recruits and assistance to other advisors when needed.
  • Oversaw the daily operations of the Quicklane department.
  • Resolved customer complaints in professional and timely manner.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

Service Advisor

Volume Chevrolet
01.2022 - 08.2023
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.

Service Advisor

Prince Chevrolet
06.2021 - 01.2022
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

Kitchen Supervisor

Corks Wine & Charcuterie
07.2020 - 06.2021
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.

Education

Westover High School
Albany, GA

Skills

  • Customer relations
  • Building Strong client rapport
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Hardworking and dedicated
  • Reliable and responsible
  • Conflict resolution

Accomplishments

  • Averages over $200,000 in sales monthly
  • Maintains a 94% customer satisfaction score

Timeline

Lead Advisor

Riverside Ford
08.2023 - Current

Service Advisor

Volume Chevrolet
01.2022 - 08.2023

Service Advisor

Prince Chevrolet
06.2021 - 01.2022

Kitchen Supervisor

Corks Wine & Charcuterie
07.2020 - 06.2021

Westover High School

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