Dalton Maynard
Crossville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of post-secondary education
4
4
Certifications
Work History
Administrative Coordinator
Rhea Of Sunshine
- Creates and revises systems and procedures by analyzing operating practices; studying utilization of micro-computer and software technologies; evaluating personnel and technological requirements; implementing changes
- Develops administrative staff by providing information, educational opportunities, and coaching
- Resolves administrative problems by analyzing information; identifying and communication solutions
- Maintains rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations
- Maintains suggestion system by directing and controlling administrative technical aspects in accordance with management directives
- Provides information by answering questions and requests
- Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs
- Guides employee actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management
- Completes administrative projects by identifying and implementing new technology and resources; redesigning systems; recommending redeployment of designated resources
- Accomplishes department and organization mission by completing related results as needed.
Information Technology Specialist
Conduent
- Developed custom applications to address unique business challenges, resulting in improved workflow efficiencies.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Championed cloud migration projects, successfully transitioning key systems to more scalable platforms.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
Customer Relationship Management Specialist
SunTrust
- Responsible for ensuring that customers are satisfied at all times
- Duties include supervising and managing the customer service team, training staff members to provide the highest standards of customer service and ensuring that all company policies are followed
- Additional tasks comprise of handling customer inquiries and resolving customer problems.
Customer Service Manager
Intuit
- Maintains customer satisfaction by providing problems-solving resources
- Manages staff
- Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees
- Communicates job expectations to other employees
- Plans, monitors, appraises, and reviews job contributions of others
- Enforces company policies and procedures
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
- Prepares and completes actions plans
- Implements production, productivity, quality, and customer-service standards
- Resolves problems
- Completes audits
- Identifies customer service trends and determines system improvements.
Sales Specialist
Boat N RV Supercenter
- Streamlined sales processes for improved efficiency, resulting in increased productivity.
- Worked closely with marketing teams to develop targeted campaigns that supported sales initiatives.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
Education
Business Administration and Management, General -
Stone Memorial High School
Crossville 01.2008 - 05.2011
Skills
- Administration
- Business Relationship Management
- Customer Relationship Management (CRM)
Correspondence Management
Presentation Preparation
Office Administration
Correspondence Preparation
Documentation and Recordkeeping
Report Development
Previous Jobs
- Administrative Coordinator, Rhea Of Sunshine, Dayton, TN, 01/2019, 02/2021, 2 years 2 months
- Information Technology Specialist, Conduent, Yukon, Oklahoma, 12/2017, 01/2019, 1 year 2 months
- Customer Service Manager, Intuit, Mountain View, California, 02/2016, 12/2017, 1 year 11 months
- Customer Relationship Management Specialist, SunTrust, Atlanta, Georgia, 02/2014, 12/2016, 2 years 11 months
- Sales Specialist, Boat N RV Supercenter, Westel, Tennessee, 05/2011, 09/2014, 3 years 5 months
Certification
Employee Assistance Professional
Current Job
Advertising Executive, Crossville News First, Crossville, Tennessee, 02/2021, Present, 3 years 5 months
Timeline
Business Administration and Management, General -
Stone Memorial High School
01.2008 - 05.2011
Administrative Coordinator
Rhea Of Sunshine
Information Technology Specialist
Conduent
Customer Relationship Management Specialist
SunTrust
Customer Service Manager
Intuit
Sales Specialist
Boat N RV Supercenter