Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

DALUNCIA JEUNE

Miami

Summary

Dedicated and adaptable professional with experience in customer service, healthcare, and logistics. Strong background in front desk operations, administrative support, and client relations. Skilled in fast-paced environments, multitasking, and problem-solving.

Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.

Professional in hospitality and customer service with proven track record of handling front desk responsibilities. Skilled in maintaining high standard of service and managing guest inquiries efficiently. Known for teamwork and adaptability in dynamic environments, ensuring smooth operations.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

FRfocus
01.2024 - Current
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Maintained cleanliness and organization of front desk area.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Executive Secretary

WENDER CONSULTING LLC
01.2023 - Current
  • Handled confidential information in professional manner.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Answered high volume of phone calls and email inquiries.
  • Assisted in preparation of financial reports, budgeting and forecasting for executive office.
  • Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
  • Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
  • Optimized time management for executives through skilled coordination of tasks and priorities.

Delivery station associate

Amazon
01.2023 - Current
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.

Waitress & cashier

Hookah lounge bar and grill
01.2021 - 01.2022
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Associate of Science - Medical assistant

NUC University
Pembroke Pines, Florida
01.2024

High school diploma - undefined

Lycée Henri Christophe
01.2018

Skills

  • Proficient in Microsoft Office (Word, Excel, and PowerPoint)
  • Multilingual, English, French, Creole, Spanish
  • Collaborative communicator
  • Team worker
  • Attention to details
  • Flexibility
  • Certified HHA
  • License security
  • Listening skills
  • Time management
  • Guest relations
  • Scheduling

Accomplishments

  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
  • Received a job promotion within 9 months of hire date due to outstanding performance.
  • Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.

Languages

Spanish
Professional Working
French
Professional Working
English
Limited Working
CREOLE
Full Professional

Timeline

Front Desk Associate

FRfocus
01.2024 - Current

Executive Secretary

WENDER CONSULTING LLC
01.2023 - Current

Delivery station associate

Amazon
01.2023 - Current

Waitress & cashier

Hookah lounge bar and grill
01.2021 - 01.2022

High school diploma - undefined

Lycée Henri Christophe

Associate of Science - Medical assistant

NUC University

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