Dalva Grant Motley

• Developed maintained, and updated departmental databases for easier access to information, resulting in increased efficiency and productivity. Served as liaison between multiple departments.
• Supported executive-level decision-making with accurate data compilation and analysis between athletic, Marcom and business office.
• Managed filing system, entered data and completed other clerical tasks for business office and HR.
• Served as Hiring Clerk for executive position. Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Bookstore Manager

• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Implemented Online Store service and maximized sales by creating innovative visual merchandising displays and store layouts. Created 15 specialized stores to accommodate schools varsity teams.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Collaborated with management team to develop strategic plans for business growth and improvement.
• Established team priorities, maintained schedules and monitored performance.

Regional Events Coordinator

• Coordinate and supervised buyout, seasonal and specialty events for 4 restaurant locations across region.
• Created event contracts and maintained vendor relations for event needs. Corresponded with clients to answer questions and resolve issues.
• Managed staffing, budgeting and organizing event needs. Entered data, generated reports, and produced tracking documents. Managed event logistics and operations.
• Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.

• Traveled to local food service business and instructed their employees on food safety, responsible alcohol service and also proctored certifying exams; Certified in HAACP policies; Also created teaching tools and other hospitality services classes.
• Created outreach events to promote interest in MD Prostart program. Which provided culinary exposure and training for students interested in hospitality industry.

• Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
• Designed catering packages to increase sales and customer experience.
• Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
• Successfully managed diverse range of corporate functions, that consistently exceeding client expectations.