Dalvin Ramos
Summary
Training professional experienced in supporting employee growth in fast-paced, customer-focused settings. Passionate about delivering engaging learning that boosts performance and team success. Ready to contribute to Allstate’s culture of growth and learning.
Overview
2026
2026
years of professional experience
Work History
Support Express FNOL Associate II
Allstate Insurance
11 2024 - Current
- Accurately documented first notice of loss details, ensuring seamless claim initiation and reducing follow-up delays.
- Provided policyholders with clear, step-by-step guidance on next steps in the claims process, fostering confidence and trust.
- Quickly identified claim complexities and escalated cases to the appropriate departments, expediting resolutions.
- Managed multiple claims simultaneously while maintaining accuracy, efficiency, and a customer-focused approach.
- Serve as an onboarding buddy to support new hires, while consistently assisting peers via internal chat; recognized for exceeding quality standards and enhancing the customer experience through knowledgeable, values-driven support.
CLAIMS SERVICE ASSOCIATE (CONTRACT)
Prudential Financial
02.2024 - 08.2024
- Contributed to the revision and development of internal training materials alongside the training facilitator, improving clarity and effectiveness for new hire onboarding and continued staff development.
- Utilized de-escalation techniques to resolve complex issues, resulting in improved customer satisfaction and a better understanding of coverage options.
- Enhanced callers' comprehension of disability, insurance, and leave coverages through detailed explanations, leading to more informed decision-making.
Customer Care Representative II
CVS Health
08.2022 - 12.2023
- Delivered exceptional customer support by handling a high volume of inbound calls, resolving complex issues, and achieving 20% increase in customer satisfaction scores.
- Facilitated team huddles and created engaging training materials on key processes and performance improvement strategies, increasing team clarity, confidence, and operational understanding.
- Promoted to Customer Care Representative II within one year for consistently exceeding performance metrics and maintaining high standards of attendance and compliance.
- Chosen as Senior Business Analyst Intern for the CVS Health Compass system transition, aiding successful implementation through technical writing and creative skills.
Assistant General Manager
Jersey Mike's Subs
12.2021 - 08.2022
- Led team of 5-10 employees in daily operations, including staff supervision and service management, directly driving 15% increase in store sales and enhancing customer satisfaction.
- Coached team members using clear, goal-oriented methods that improved performance, reduced turnover, and supported long-term learning and operational success.
- Handled cash accurately, prepared deposits, and managed inventory processes to maintain proper stock levels and minimize waste.
- Promoted to Key Holder and later to Assistant General Manager for exceptional performance, demonstrating reliability, leadership, and contributing to more efficient store operations.
Supervisor
Chick-fil-A
04.2017 - 08.2021
- Supervised team of 10-15 employees, driving 10% increase in customer satisfaction and reducing order processing times.
- Implemented inventory control systems that eliminated product waste and improved stock management.
- Enhanced staff training in a high-volume setting, improving onboarding effectiveness through refined instructional methods and contributing to stronger learning outcomes and team performance.
- Earned promotion from Team Lead to Supervisor by demonstrating exceptional performance and leadership, directly supporting the Director in refining store operations.
Education
Associate of Arts - Information Technology And Cybersecurity
Indian River State College
04.2022
High School Diploma -
Florida Virtual School
08.2020
Skills
- Customer Service
- Claims Processing
- CRM Systems Proficiency
- Data Entry and Documentation
- Problem Solving and De-escalation
- Payment and Billing Support
- Team Leadership and Collaboration
- Training and Development
- Microsoft Office Applications
Timeline
CLAIMS SERVICE ASSOCIATE (CONTRACT)
Prudential Financial
02.2024 - 08.2024
Customer Care Representative II
CVS Health
08.2022 - 12.2023
Assistant General Manager
Jersey Mike's Subs
12.2021 - 08.2022
Supervisor
Chick-fil-A
04.2017 - 08.2021
High School Diploma -
Florida Virtual School
Support Express FNOL Associate II
Allstate Insurance
11 2024 - Current
Associate of Arts - Information Technology And Cybersecurity
Indian River State College
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