Summary
Overview
Work History
Education
Skills
Timeline
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Dalvin Wade

Dallas,TX

Summary

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Motivated to maintain customer satisfaction and contribute to company success by leveraging strong multitasking, planning and problem-solving abilities.

Overview

10
10
years of professional experience

Work History

Benefits Specialist

OneSource Virtual
Irving, TX
03.2017 - Current
  • Oversaw administration of employee benefits and compensation
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans
  • Reviewed employee enrollments to verify accuracy, inputting all information into company's database
  • Provides professional and timely service to internal and external customers
  • Processes benefit-related changes such as life-status changes, address changes, etc
  • Resolves benefit administration service issues with internal staff and outside Vendors
  • Counsels employees regarding benefit programs including plan features, procedures, eligibility, and premium information
  • Performs monthly reconciliation of Carrier invoices to report to customers

Insurance Agent

Insubuy
Plano, TX
10.2014 - 03.2017
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction
  • Presented and skilfully explained insurance policy options based on clients' needs and goals
  • Finalized and maintained all types of personal lines insurance policies within agency
  • Follow up on leads by building rapport with clientele
  • Email and chat support troubleshooting
  • Use of in-depth understanding of international medical insurance travel laws and regulations

Benefit Advisor

Towers Watson's OneExchange
Richardson, TX
08.2012 - 10.2014
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections
  • Delivered an exceptional level of service to each participant by listening to concerns and answering questions
  • Use a consultative approach to listen and assess the retirees insurance needs and appropriate eligibility
  • Conduct eligibility and needs analysis to determine suitable plan
  • Effectively and empathetically communicate the costs and benefits of multiple insurance plans over the phone
  • Make plan recommendations based on participants individual needs and assist the participant with the decision making process
  • Work through scheduled and inbound calls with patience and an emphasis on service, not call volume
  • Work as a team player in a diverse, professional call center environment
  • Adhere to all legal regulations

Education

Bachelor of Arts - Business Administration

2016

High school diploma - undefined

Cedar Hill High School
2012

Skills

  • Life Insurance (6 years)
  • Health Insurance (6 years)
  • Customer Service Skills (6 years)
  • Medicare (3 years)
  • Benefits Administration (3 years)
  • Customer Service
  • Human Resources
  • Employee Orientation
  • Human Resources Management
  • Workday
  • Administrative Experience
  • Insurance Sales
  • Salesforce
  • Problem-solving
  • Flexibility
  • Team Work
  • Reliability
  • HIPAA (7 years)
  • Human resources (3 years)
  • Help Desk
  • Technical Support
  • Kronos
  • Negotiation (3 years)
  • Live Chat
  • HRIS (4 years)
  • HR sourcing
  • Employee relations

Timeline

Benefits Specialist

OneSource Virtual
03.2017 - Current

Insurance Agent

Insubuy
10.2014 - 03.2017

Benefit Advisor

Towers Watson's OneExchange
08.2012 - 10.2014

Bachelor of Arts - Business Administration

High school diploma - undefined

Cedar Hill High School

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Dalvin Wade