Dalvin Wade
Dallas,TX
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Motivated to maintain customer satisfaction and contribute to company success by leveraging strong multitasking, planning and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Benefits Specialist
OneSource Virtual
Irving, TX
03.2017 - Current
- Oversaw administration of employee benefits and compensation
- Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans
- Reviewed employee enrollments to verify accuracy, inputting all information into company's database
- Provides professional and timely service to internal and external customers
- Processes benefit-related changes such as life-status changes, address changes, etc
- Resolves benefit administration service issues with internal staff and outside Vendors
- Counsels employees regarding benefit programs including plan features, procedures, eligibility, and premium information
- Performs monthly reconciliation of Carrier invoices to report to customers
Insurance Agent
Insubuy
Plano, TX
10.2014 - 03.2017
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction
- Presented and skilfully explained insurance policy options based on clients' needs and goals
- Finalized and maintained all types of personal lines insurance policies within agency
- Follow up on leads by building rapport with clientele
- Email and chat support troubleshooting
- Use of in-depth understanding of international medical insurance travel laws and regulations
Benefit Advisor
Towers Watson's OneExchange
Richardson, TX
08.2012 - 10.2014
- Provided assistance to plan participants by explaining benefits information to ensure educated selections
- Delivered an exceptional level of service to each participant by listening to concerns and answering questions
- Use a consultative approach to listen and assess the retirees insurance needs and appropriate eligibility
- Conduct eligibility and needs analysis to determine suitable plan
- Effectively and empathetically communicate the costs and benefits of multiple insurance plans over the phone
- Make plan recommendations based on participants individual needs and assist the participant with the decision making process
- Work through scheduled and inbound calls with patience and an emphasis on service, not call volume
- Work as a team player in a diverse, professional call center environment
- Adhere to all legal regulations
Education
Bachelor of Arts - Business Administration
2016
High school diploma - undefined
Cedar Hill High School
2012
Skills
- Life Insurance (6 years)
- Health Insurance (6 years)
- Customer Service Skills (6 years)
- Medicare (3 years)
- Benefits Administration (3 years)
- Customer Service
- Human Resources
- Employee Orientation
- Human Resources Management
- Workday
- Administrative Experience
- Insurance Sales
- Salesforce
- Problem-solving
- Flexibility
- Team Work
- Reliability
- HIPAA (7 years)
- Human resources (3 years)
- Help Desk
- Technical Support
- Kronos
- Negotiation (3 years)
- Live Chat
- HRIS (4 years)
- HR sourcing
- Employee relations
Timeline
Benefits Specialist
OneSource Virtual
03.2017 - Current
Insurance Agent
Insubuy
10.2014 - 03.2017
Benefit Advisor
Towers Watson's OneExchange
08.2012 - 10.2014
Bachelor of Arts - Business Administration
High school diploma - undefined
Cedar Hill High School
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