DALVYS GONZALEZ
Long Beach,California
Summary
Self-directed, resourceful, dedicated professional, interested in utilizing knowledgeable expertise, complemented with outstanding operational experience. Strong in both written and verbal communication. Proficient in Spanish and English. Dedicated to provide quality administrative support, with experience spanning multiple industries with a high level of communication, ethics, customer service and relationship building skills.
Overview
22
22
years of professional experience
Work History
Funeral Arranger
FAIRHAVEN MEMORIAL PARK MORTUARY
Santa Ana, CA
03.2017 - 06.2021
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Arranged clergy, music and other service details for clients.
- Secured positive customer testimonials by delivering superb client service.
- Monitored high-volume phone calls and emails, while displaying empathy and proper phone etiquette.
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Assisted clients with pre-arranging funeral services.
Office Administrator
RISHER MORTUARY AND CREMATION SERVICE
Montebello, CA
03.2013 - 02.2017
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Secured and filed death certificates, burial permits and other legal documents for families.
- Drafted and published obituaries on behalf of families served.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Assisted in training temporary employees for special projects.
- Assisted with coordination and hosting of company events.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
Pharmacy Technician
GRIFFTH DRUG
Santa Fe Springs, CA
09.2008 - 02.2014
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Prepared bills for insurance companies and submitted required paperwork.
- Trained and guided new pharmacy technicians, improving overall business and performance.
Pharmacy Technician
WALGREENS
Fullerton, CA
01.2009 - 03.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Processed high volumes of prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Pharmacy Benefits Coordinator/Prior Authorizations
PRESCRIPTION SOLUTIONS
Costa Mesa, CA
10.2003 - 08.2008
- Coordinated submission and processing of prior authorization requests.
- Explained benefits of plan to participants in easy-to-understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health benefits and deductions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Increased customer satisfaction by resolving issues.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns to understand needs and provide excellent service.
- Conducted research, gathered information from multiple sources and presented results.
Education
Associate of Arts -
Cypress College
Cypress, CA06.2014
Skills
- Attention to Detail
- Problem-Solving
- Self-Motivated
- Service-Oriented
- Editing and Proofreading
- Flexible and Adaptable
- Verbal and Written Communication
- Prioritization and Time Management
- Reliable and Punctual
- Event and Activity Planning
- Document Typing and Formatting
Timeline
Funeral Arranger
FAIRHAVEN MEMORIAL PARK MORTUARY
03.2017 - 06.2021
Office Administrator
RISHER MORTUARY AND CREMATION SERVICE
03.2013 - 02.2017
Pharmacy Technician
WALGREENS
01.2009 - 03.2012
Pharmacy Technician
GRIFFTH DRUG
09.2008 - 02.2014
Pharmacy Benefits Coordinator/Prior Authorizations
PRESCRIPTION SOLUTIONS
10.2003 - 08.2008
Associate of Arts -
Cypress College
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