Dalya Hamo
Yonkers,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Concierge
Worldwide Plaza
03.2022 - Current
- Work with over 1000 residents of multiple, diverse backgrounds and visitors in a high-end luxury building to greet, speak with, and execute various tasks including the management of keys, packages, visitors, deliveries, and repairs for residents in a timely manner
- Resolve complaints for over 1000 residents as the primary point of contact for external persons (servicepersons, mail, packages, food delivery, maintenance, noise complaints) and follow up with residents after reports to ensure adequate corrective measures are taken
- Answer and make hundreds of calls daily to residents and various staff members to coordinate functions and ensure safety of the building
- Document hundreds of transactions daily including incident reports, packages received, and other communications via phone and email with the building’s residents.
Financial and Inventory Specialist
Furniture City
08.2021 - 12.2021
- Managed the business’ large inventory of rotating items and tracked sales to create accounting reports for the store, assist with bookkeeping, P&L analytics, and balance sheet
- Identified areas of opportunity for automation and simplification and led special projects to improve overall inventory management.
Shift Supervisor
iFly Indoor Skydiving
09.2019 - 03.2020
- Collaborated with cross functional teams to meet weekly and monthly sales targets including sales, promotions, employee support, and ensuring customer satisfaction
- Oversaw and managed team of Perform cash management and P&L analytics
- Executed daily physical operations including opening and closing procedures, safety checks, and team training
- Leveraged operational skills to ensure timely execution of events and resolved issues to meet clients needs.
Sales Coordinator
iFly Indoor Skydiving
03.2019 - 09.2019
- Leveraged knowledge of iFLY strategic sales goals to perform timely, accurate bookings and hosting of events
- Collaborated with internal teams to ensure events and promotional programs are accurately planned in alignment with contract terms and performance requirements
- Executed plans to meet forecasted sales goals by utilizing inbound and outbound leads.
Sales Representative
iFly Indoor Skydiving
03.2016 - 03.2019
- Engaged with customers to sell, book, and manage their experience via phone, email, and in-person
- Answered product and service questions and ensured customer satisfaction.
Education
High School Diploma -
Yonkers High School
Yonkers, NY06.2014
Skills
- Salesforce
- Financial Reporting
- Microsoft Office
- Arabic
- Reliable punctuality
- Customer Service
- Excellent Multitasking
- Emotional Intelligence and People skills
- Attention to details
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
Timeline
Concierge
Worldwide Plaza
03.2022 - Current
Financial and Inventory Specialist
Furniture City
08.2021 - 12.2021
Shift Supervisor
iFly Indoor Skydiving
09.2019 - 03.2020
Sales Coordinator
iFly Indoor Skydiving
03.2019 - 09.2019
Sales Representative
iFly Indoor Skydiving
03.2016 - 03.2019
High School Diploma -
Yonkers High School
Similar Profiles
Arianis ChacónArianis Chacón
Asistente Contable at PH Worldwide PlazaAsistente Contable at PH Worldwide Plaza
Tim FosterTim Foster
Director of Sales at Plaza Kia / Plaza Auto GroupDirector of Sales at Plaza Kia / Plaza Auto Group
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Oliver CruzOliver Cruz
Supervisor / Delivery Driver at Gourmet To GoSupervisor / Delivery Driver at Gourmet To Go
Cesar CuadraCesar Cuadra
Tax Preparer at Self-employeedTax Preparer at Self-employeed