Dalya Salih
Fort Worth,TX
Work Availability
monday
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friday
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sunday
morning
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Languages
Arabic
Native or Bilingual
English
Full Professional
Summary
Dedicated and passionate customer service over 5 years of experience in customer service and hospitality, with a proven track record of problem-solving and improving customer satisfaction. Additionally, I am currently volunteering as an Administrative Assistant, where I have gained valuable skills in managing administrative tasks and ensuring smooth day-to-day operations. I am skilled in organizing and maintaining files and records, scheduling meetings and events, and providing accurate information to stakeholders. I consider myself a collaborative team player with excellent communication and teamwork skills.
I am also currently working as a part-time substitute teacher, which has allowed me to further develop my skills in adaptability, communication, and working with diverse groups of individuals.
Skills
- Quality Patient Care
- Judgment and Decision Making
- Multitasking and Time Management
- Verbal and Written Communication
- Microsoft office " Excel worksheet, PowerPoint, outlook, Word Doc ,etc"
- Electronic Medical Records
- HIPAA Guidelines
- State Regulations
- Insurance Plan Verification / CPT Coding
- Hospitality customer service 5 yrs
Education
Bachelor of Science - Health Care Administration/Management
American InterContinental University
Chandler, AZ02.2023
Work History
Substitute Teacher, K-12
K12 International Academy
09.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Assigned, explained and graded homework.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Hospice Volunteer
Hospice Plus
09.2023 - Current
- Managed administrative tasks and provided support to ensure smooth day-to-day operations.
- Organized and maintained files, records, and documents to facilitate efficient retrieval and retrieval.
- Assisted in scheduling and coordinating meetings, conferences, and events, ensuring timely execution.
- Responded to phone calls, emails, and inquiries, providing accurate and timely information to stakeholders.
- Collaborated with team members to complete projects and tasks, demonstrating excellent teamwork and communication skills.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported families through difficult transitions and answered questions.
- Made home visits to patients outside of medical facilities to offer additional support.
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