Dalyana Colina
Hialeah
Summary
Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs.
Overview
4
4
years of professional experience
Work History
Nail Specialist
Beauty Salon
08.2021 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Collaborated with other members of salon staff to provide amazing client experience.
- Kept client's nails in great condition and offered advice on maintaining manicures.
Nail Shop Helper
Beauty Salon
02.2021 - 08.2021
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Responded to customer requests and concerns about gel application and nail art designs.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
Customer Service Representative
Iron Works Construction
03.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Arts - Human Resources Management
Miami Dade College
Miami, FL05.2025
Associate of Arts - Business Administration
Miami Dade College
Miami, FL04.2023
High School Diploma -
Mater Academy Charter High School
Hialeah Gardens, FL05.2021
Skills
- Manicure Design
- Pedicures
- Nail Preparation
- Acrylic Nails
- Sanitation Procedures
- Customer Education
Timeline
Nail Specialist
Beauty Salon
08.2021 - Current
Nail Shop Helper
Beauty Salon
02.2021 - 08.2021
Customer Service Representative
Iron Works Construction
03.2020 - 01.2021
Bachelor of Arts - Human Resources Management
Miami Dade College
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
Mater Academy Charter High School