Dalyn Reachi
Caddo Mills,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Office Manager
HOPE HEALTH CARE
01.2021 - Current
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Managed contract negotiations with vendors, resulting in significant budget savings.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Designed compelling visuals for various digital marketing campaigns, resulting in increased brand awareness and engagement.
- Reduced operating expenses through diligent contract negotiations with suppliers, securing favorable terms without sacrificing quality or service standards.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Collaborated with cross-functional teams to develop and implement best practices for process improvement initiatives.
- Analyzed operations to evaluate business performance, determine areas of potential cost reduction, improve programs and introduce policy changes.
- Proposed continuous improvement ideas in business productivity and cost reduction.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Executive Administrative Assistant
TRUE MD
11.2014 - 08.2018
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Assisted in event planning efforts, executing successful functions that bolstered company image and networking opportunities.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Boosted sales revenue by identifying new business opportunities and building strong relationships with clients.
- Delivered exceptional customer service, resulting in repeat business and long-term client relationships.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Enhanced office productivity by implementing new organizational systems and processes.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
Administrative Assistant
MARSH EYE CENTER
04.2014 - 11.2014
- Routine tasks included greeting all patients, answering the phones, billing vision insurance plans, booking appointments, ordering office supplies, being in charge of patient recalls, checking office email, checking patients out, preparing all charts, calculating co-payments, and collecting payments.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Administrative Assistant
PROFESSIONAL PERIODONTICS & IMPLANT DENTISTRY
04.2011 - 01.2014
- Daily duties involved: sent our pre-determination of insurance benefits, converted paper charts into digital charts, filed, retrieved insurance benefits, confirmed appointments, called in prescriptions, ordered all supplies for front desk, archived all in-active patient charts, was in charge of dictation, in charge of checking the practice’s email account, answering the phones, booking appointments, greeting patients, taking payments, charting for hygiene, assisting in surgeries and taking then mounting x-rays and in charge of handling patient surveys through “Demand Force.”
- Supported patients in setting up payment plans and resolving medical billing disputes.
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
- Enabled effective communication between healthcare providers through accurate transcription of physician notes into electronic health record systems.
Education
Business Management
Tarrant County College
Hurst, TXBusiness Management
Community College of Aurora
Aurora, COEMILY GRIFFITH HIGH SCHOOL
05.2008
Skills
- Compliance Monitoring
- Contract Administration
- Office Management
- Billing
- Relationship Building
- Clear Oral/Written Communication
- Credit and Collections
- Excellent Multi-Tasking Ability
- Organizational Skills
- Project Management
- Data Analysis
- Vendor Relations
- Process Improvement
- Attention to Detail
- Insurance Eligibility and Verification
- Data Entry Accuracy
- Strong Interpersonal Skills
- Office Budget Management
- Electronic Filing Systems
- Company Representation
Certification
- CNP - Certified Notary Public
Timeline
Business Office Manager
HOPE HEALTH CARE
01.2021 - Current
Executive Administrative Assistant
TRUE MD
11.2014 - 08.2018
Administrative Assistant
MARSH EYE CENTER
04.2014 - 11.2014
Administrative Assistant
PROFESSIONAL PERIODONTICS & IMPLANT DENTISTRY
04.2011 - 01.2014
Business Management
Tarrant County College
Business Management
Community College of Aurora
EMILY GRIFFITH HIGH SCHOOL
- CNP - Certified Notary Public
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