Dalyn Weisdorfer
Keenesburg,CO
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles such as Digital Conversion Specialist at Ice-o-matic. Expert in problem-solving and technical communication, I've significantly improved processes and boosted online presence. Skilled in customer relations and proficient in various software, my focus on quality assurance and efficiency drives tangible results.
Overview
8
8
years of professional experience
Work History
Digital Conversion Specialist
Ice-o-matic
09.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Observed packing operations to verify conformance to specifications.
Fullfillment
Target
12.2019 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Digital Marketing Manager
Simpler Times
07.2019 - 11.2019
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Optimized content strategy across multiple channels to support search engine rankings, brand recognition, and user engagement goals.
- Analyzed competitor activity in the marketplace to inform adjustments in positioning, messaging, and promotional strategies.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Boosted brand awareness through the creation of engaging social media campaigns.
- Managed vendor relationships to ensure efficient execution of outsourced projects while maintaining high-quality deliverables within budget constraints.
Courtesy Clerk
Kroger
08.2016 - 01.2017
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
Education
High School Diploma -
Beebe High School
Beebe, AR05.2019
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Technical communication
- Proficient in [Software]
- Self Motivation
- Time Management
- Problem-Solving
- Reliability
Timeline
Digital Conversion Specialist
Ice-o-matic
09.2023 - Current
Fullfillment
Target
12.2019 - 09.2023
Digital Marketing Manager
Simpler Times
07.2019 - 11.2019
Courtesy Clerk
Kroger
08.2016 - 01.2017
High School Diploma -
Beebe High School