Dalyne Birchfield

• Established internal recognition program to honor employee community service supporting DG philanthropic goals.
• Disbursed funds to local nonprofits acknowledging employee contributions.
• Evaluated literacy grant applications, identifying funding opportunities for community-based nonprofits.
• Cultivated partnerships with nonprofits to enhance community programs and funding initiatives.
• Developed and managed nonprofit and employee events, ensuring seamless execution and high satisfaction levels.

• Oversaw crisis communication strategies to maintain brand integrity during emergencies.
• Developed and implemented corporate-wide communications strategies aligned with business objectives.
• Created engaging content for internal communication, informing over 150,000 employees about company mission.
• Enhanced employee communication tools and resources to boost engagement and motivation.
• Collaborated with senior leadership to prepare for employee events, producing scripts, videos, emails, and marketing materials.
• Managed Internal Communications budget of $500,000 for optimal resource allocation.
• Partnered with all departments to ensure consistent messaging that aligns with DG brand reputation.
• Recruited, trained, supervised, evaluated, and mentored staff members to foster professional growth.

Led the delivery of core training programs, achieving 90 percent communication rating and 98 percent usefulness rating.

• Managed $13 million budget for training expenses impacting more than 4,500 field leaders annually.
• Established process standards to enhance excellence in enterprise-wide training initiatives.
• Served as management coach for senior officers, directors, managers, and supervisors.
• Facilitated company-wide leadership programs, including Situational Leadership and Myers Briggs assessments.
• Developed HR leadership teams' facilitation and presentation skills to improve training effectiveness.
• Executed learning initiative plans to ensure sustainability of strategic projects.
• Oversaw the conversion of training database to SQL server platform for enhanced data management.

• Directed management of 21 personnel in a three-shift call center for Dollar General.
• Achieved 91 percent live call rate by optimizing call volume analysis and response times.
• Established customer service training and recognition initiatives that enhanced overall service quality.
• Implemented employee work-in-store program to better address customer inquiries

• Collaborated with CFO and senior leadership to develop forecasting strategies meeting financial targets.
• Anticipated information needs regarding sales, gross margin, SG&A expenses, cash flow and balance sheets.
• Created detailed budgets by store type to enhance accuracy in sales and expense forecasting.
• Conducted general reporting and analysis comparing actual expenses to budgeted plans.