Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dalynn Keith

Tomball,TX

Summary

Results-driven professional with extensive experience in loss prevention and billing, notably at HEB Grocery Store. Proven ability to analyze data for fraud detection and implement training programs. Skilled in report writing and customer relations, enhancing operational efficiency and reducing theft incidents through strategic initiatives. Strong problem-solving and communication skills.

Overview

8
8
years of professional experience

Work History

District Loss Prevention Specialist

HEB Grocery Store
Houston, TX
07.2024 - Current
  • Created reports summarizing findings from investigations into criminal activities or suspicious behavior in the District area.
  • Developed training plans for new hires on Loss Prevention regulations and standards.
  • Evaluated employee performance related to Loss Prevention standards and provided feedback accordingly.
  • Implemented new technologies designed to improve existing loss prevention processes.
  • Conducted store visits to evaluate the effectiveness of loss prevention and safety programs, procedures, and policies.
  • Analyzed data from point-of-sale systems to detect patterns of fraudulent activity.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Translated raw data into meaningful information using statistical techniques.

Billing Specialist AR Finance and Accounting

Advantis Medical Staffing
05.2023 - 07.2024
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Maintained thorough documentation of all cash applications, ensuring a clear audit trail for financial review purposes.
  • Streamlined reconciliation processes, ultimately decreasing outstanding accounts receivable balances.
  • Expedited resolution of unapplied credits by working closely with billing departments to address discrepancies promptly.
  • Identified trends in payment discrepancies, implementing corrective actions to reduce future occurrences.
  • Contributed to process improvement initiatives, resulting in more efficient workflows and enhanced internal controls.

Billing Specialist

AMN Healthcare
03.2022 - 05.2023
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Worked with team members and leadership to identify and develop process improvements.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
  • Completed billing audits in identified timeframes to report and investigate findings.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Answered customer questions to maintain high satisfaction levels.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Developed strong professional rapport with vendors and clients.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.

Billing Specialist

U.S. Legal Support
12.2020 - 03.2022


  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
  • Reviewed existing billing processes and spearheaded ongoing simplification initiatives and operational strategies that improved company collections and customer satisfaction.
  • Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
  • Invoiced freight customers with proper backup and accurate rates, reviewed and analyzed contracts to verify accurate billing and resolved billing issues with vendors and carriers.
  • Calculated figures such as discounts, percentage allocations and credits.
  • Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
  • Participated in educational opportunities, including workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.

Security Specialist

Assets Protection , Target
11.2017 - 12.2021
  • Partnered with store managers on basis to conduct loss investigations.
  • Prevented potential losses by identifying areas of vulnerability within the organization and developing targeted action plans for improvement.
  • Led undercover operations targeting organized retail crime rings, resulting in successful apprehensions and subsequent prosecution of offenders.
  • Reduced instances of theft by conducting thorough investigations and collaborating with local law enforcement agencies.
  • Managed inventory control, ensuring accurate tracking and appropriate allocation of resources.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
  • Took lead on several cases to identify their pattern of theft, building cases with the support of local law enforcement that later resulted in apprehensions.
  • Optimized staffing levels to ensure adequate coverage during peak hours, effectively minimizing asset vulnerability during high-traffic periods.
  • Identified theft trends and theft rings and collaborated with surrounding stores to prevent loss of assets throughout the district.
  • Ensured all rules and policies were used and followed to enure successful apprehensions.

Education

GED -

Lone Star College
Conroe, TX
2018

Skills

  • Department reviews
  • Inbound and outbound calling
  • CCTV tracking
  • District Trainer
  • Report writing abilities
  • Retail sales customer service
  • Physical detention of suspects
  • Security equipment familiarity
  • Retail theft investigations
  • Asset protection
  • Customer relations
  • Microsoft Office expertise
  • Product organization
  • Training experience
  • Stockroom procedures
  • Customer communications
  • Customer service
  • Inventory
  • Law enforcement
  • Loss prevention
  • Microsoft Office
  • Problem-solving
  • Report writing
  • Retail
  • Retail sales
  • Safety
  • Sales
  • Strategy
  • Check processing
  • Data entry proficiency
  • Payment posting
  • Audit Procedures
  • Records organization and review

Timeline

District Loss Prevention Specialist

HEB Grocery Store
07.2024 - Current

Billing Specialist AR Finance and Accounting

Advantis Medical Staffing
05.2023 - 07.2024

Billing Specialist

AMN Healthcare
03.2022 - 05.2023

Billing Specialist

U.S. Legal Support
12.2020 - 03.2022

Security Specialist

Assets Protection , Target
11.2017 - 12.2021

GED -

Lone Star College

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