Summary
Overview
Work History
Education
Skills
Timeline
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Dalys Acevedo

Orlando,FL

Summary

Seasoned account specialist bringing many years of related experience along with deep understanding of financial and payment matters as well as customer service and sales activities. Proficient in data verification, account updates and problem solving.

Overview

21
21
years of professional experience

Work History

Seasonal Account Specialist - WFH

Westgate Resorts Orlando
Orlando, FL
11.2022 - 07.2023
  • Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
  • Researched and resolved customer inquiries regarding billing issues or payment disputes.
  • Collaborated with other departments to resolve problems related to customer accounts.
  • Provided exceptional customer service by responding promptly to phone calls and emails from customers.
  • Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
  • Analyzed financial data to identify discrepancies in account balances and ensure accuracy of records.

Account Manager Supervisor

MTA of Oviedo
Oviedo, FL
02.2002 - 11.2022
  • Provided training sessions for new staff members on client relations procedures and policies.
  • Analyzed data related to sales activities, customer service metrics, product pricing, and marketing campaigns.
  • Created reports on account performance for senior management.
  • Conducted regular meetings with team members to review performance, set goals, and provide feedback.
  • Established and maintained automated and manual accounting records, post receipts and turn-ins and performed dues-ins and dues-outs accounting.
  • Investigated errors or inconsistencies in accounting records.
  • Developed processes to improve efficiency of accounting operations.

Education

Associate of Science - Computer Programming

ITT University
Fajardo, PR
03-1995

High School Diploma -

Pedro Falu High School
Rio Grande, PR
05-1991

Skills

  • Advertising Strategies
  • Billing issue resolution
  • Reporting skill
  • Account investigations
  • Due diligence
  • Microsoft
  • Data Entry
  • Client Relations

Timeline

Seasonal Account Specialist - WFH

Westgate Resorts Orlando
11.2022 - 07.2023

Account Manager Supervisor

MTA of Oviedo
02.2002 - 11.2022

Associate of Science - Computer Programming

ITT University

High School Diploma -

Pedro Falu High School

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Dalys Acevedo