Dalys Moyd
Jacksonville,FL
Summary
Skilled in identifying, investigating, and resolving complex financial frauds with background as Fraud Examiner. Possess strong analytical skills to detect discrepancies and inconsistencies in financial documents and transactions. Capable of utilizing advanced technology tools for data analysis and evidence gathering. Contributed to reducing fraud losses by implementing effective preventive measures and conducting thorough investigations leading to successful resolution of fraudulent activities.
Overview
19
19
years of professional experience
Work History
Senior Fraud Analyst
Bank of America
Jacksonville, FL
07.2023 - Current
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Monitored chargeback rates and developed strategies to minimize financial losses due to fraud.
- Conducted data analysis using various software tools such as SAS, SQL, and Excel.
- Analyzed and investigated suspicious activity reports to identify potential fraud cases.
- Performed regular reviews of existing policies and procedures related to fraud detection and prevention efforts.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Performed risk assessment of customers based on their profiles, behaviors and past records.
- Ensured compliance with laws, regulations, guidelines governing banking security practices.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Office Manager
D&T Heating and Air
Jacksonville, FL
01.2006 - 05.2021
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Maintained confidential records relating to personnel matters.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed and implemented office policies and procedures.
- Managed office inventory and placed new supply orders.
- Administered payroll and maintained proper documentation of employee personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Science - Managemnt
University of Phoenix
Tempe, AZ11-2021
Skills
- SAS programming
- SQL proficiency
- Fraud loss mitigation
- Tableau visualization
- Transaction monitoring
- Fraud prevention
Timeline
Senior Fraud Analyst
Bank of America
07.2023 - Current
Office Manager
D&T Heating and Air
01.2006 - 05.2021
Bachelor of Science - Managemnt
University of Phoenix
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