DaLysa Couvillion
Roswell ,GA
Summary
Dynamic and detail-oriented professional with strong leadership qualities and exceptional customer service skills, honed at Roswell Nursing & Rehabilitation Center. Proven ability to manage tasks efficiently while maintaining high standards of confidentiality and organization. Adept at mentoring team members and streamlining processes to enhance overall performance.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
17
17
years of professional experience
Work History
Receptionist
Roswell Nursing & Rehabilitation Center
Roswell, GA
12.2024 - 07.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Crew Member
Burger King
Roswell, GA
09.2009 - 03.2025
- Worked front counter, drive-thru, kitchen, and other areas.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Shift Manager
Burger King
Kennesaw, GA
09.2018 - 07.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Mentored staff to boost overall team productivity.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Tracked receipts, employee hours, and inventory movements.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Daycare Childcare Provider
Bigger, Better Caring
Lima, OH
02.2010 - 12.2011
- Coordinated with other staff members to ensure consistency in care and adherence to daycare policies, contributing to a cohesive team environment.
- Collaborated with fellow daycare providers to maintain a high level of care for all children at the facility.
- Maintained accurate records of each child''s attendance, meal consumption, nap times, and other pertinent information for parental review.
- Provided a safe and nurturing environment for children, promoting emotional well-being and growth.
- Administered first aid treatments as needed, ensuring the safety and well-being of all children under my care.
- Supported parents in understanding their child''s developmental milestones through regular communication and progress updates.
- Implemented creative art projects to encourage self-expression and foster fine motor skills among children.
Temp Worker
Alpla
Lima, OH
05.2008 - 10.2008
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Mentored staff to boost overall team productivity.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Tracked receipts, employee hours, and inventory movements.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
GED -
Roswell High
Roswell, GASkills
- Time management
- Leadership qualities
- Telephone skills
- Data entry
- Cash handling
- Customer service
- Mentoring and coaching
- Inventory management
- Multitasking and organization
- Attention to detail
- Cleaning and sanitizing
- Cooking
Timeline
Receptionist
Roswell Nursing & Rehabilitation Center
12.2024 - 07.2025
Shift Manager
Burger King
09.2018 - 07.2020
Daycare Childcare Provider
Bigger, Better Caring
02.2010 - 12.2011
Crew Member
Burger King
09.2009 - 03.2025
Temp Worker
Alpla
05.2008 - 10.2008
GED -
Roswell High