Dalysia Turner

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Used internal software to process reservations, check-ins and check-outs.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Answered multi-line phone system and enthusiastically greeted callers.
• Monitored hotel's budget and financial records.
• Implemented marketing and promotional initiatives to increase occupancy.

• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Answered phone calls and emails to schedule client appointments.
• Processed payments, entering sales in register for prompt customer service.
• Maintained client treatment records and designed long-term care programs for return customers.
• Provided pre- and post-service consultations to accurately assess clients' needs.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

• Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
• Fostered clean and sanitary work environment to protect customers and staff from infection.
• Backed up reception desk by answering phones, scheduling appointments and processing payments.

Professionally trained in the latest styles and techniques in haircutting and styling. Complete understanding of beauty and wellness. Years of retailing skills of Aveda hair, skin, flower and plant pure-fume and body care, makeup and lifestyle products

• Reviewed customer account information to determine current issues and potential solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to determine best methods to resolve service and billing issues.