Damair Scruggs
Portland,OR
Summary
Proven leader in high-pressure environments, demonstrated at Quantem Aviation Services with expertise in aircraft safety checks and exceptional problem-solving abilities. Skilled in heavy lifting and fostering teamwork, consistently ensuring efficient operations and safety compliance. Achieved a significant reduction in loading times by 20%, showcasing a commitment to excellence and operational efficiency. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Ramp Service Agent
Quantem Aviation Services
10.2021 - 08.2024
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Delivered timely notifications to relevant departments regarding potential delays or changes in flight schedules.
- Assisted in maintaining a clean and organized ramp area, contributing to a safe work environment.
- Loaded and unloaded cargo efficiently, minimizing delays in aircraft boarding process.
- Minimized risk of damage to aircrafts by using protective measures during marshalling activities.
- Guided aircraft into and out of parking positions using hand signals.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
Service Agent
Enterprise Rent-A-Car
08.2017 - 04.2020
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Performed routine maintenance on vehicles.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
Sales Associate
Sports Authority
03.2016 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Packaging Associate
Harry's Fresh Foods
08.2014 - 04.2015
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Packed, weighed and shipped items per customer specifications.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to meet deadlines and ensure quality control standards were met.
- Operated tape machines, scales and label printers to package items correctly.
- Assisted in the training of new employees, sharing knowledge of best practices and company policies.
- Managed job performance of warehouse personnel to encourage steady and productive workflow.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Operated manual pallet jacks and forklifts to move and store materials.
Education
High School Diploma -
Parkrose High School
Portland, OR2013
Skills
- Ramp service
- Aircraft Marshalling
- Cargo Loading and unloading
- Heavy Lifting
- Hazardous Materials
- Ground Equipment Operation
- New Agent Training
- Lifting and sorting
Timeline
Ramp Service Agent
Quantem Aviation Services
10.2021 - 08.2024
Service Agent
Enterprise Rent-A-Car
08.2017 - 04.2020
Sales Associate
Sports Authority
03.2016 - 07.2016
Packaging Associate
Harry's Fresh Foods
08.2014 - 04.2015
High School Diploma -
Parkrose High School
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