Damaiya Mickens

As a Supervisor in a fast-paced ophthalmology practice, I played a key role in overseeing daily operations while ensuring the delivery of exceptional patient care.

-Managing budget reports, coordinating marketing material, and overseeing patient scheduling

-Worked on the medical sales team to promote and sell ophthalmic products, contributing to the growth of the practice.

-Responsible for training and mentoring staff, fostering a collaborative environment focused on efficiency and patient satisfaction. I

- Developed and maintained staff schedules, ensuring proper coverage while balancing productivity and work-life harmony.

- My ability to manage multiple priorities, drive operational excellence, and maintain a high standard of patient care helped support the practice’s reputation of world class patient care.

- Oversaw and tracked the distribution of sales commissions, ensuring accuracy and timely processing for the sales team.

-Developed and managed schedules for both the sales and receptionist teams, optimizing coverage and ensuring smooth dealership operations.

-Managed multiple large Excel spreadsheets to track inventory, sales metrics, customer data, and daily operations with a high degree of accuracy and attention to detail.

-Facilitated and organized dealer trades, coordinating with other dealerships to ensure inventory was aligned with customer demands.

-Provided exceptional front-line customer service, handling inquiries and directing clients to appropriate departments while maintaining a professional and welcoming environment.

-Assisted the sales and management teams with administrative duties such as document preparation, customer follow-up, and reporting.