DAMALI RICHARDS
Reynoldsburg
Summary
Accomplished and analytical professional with over 23 years of experience in the financial services sector, specializing in operational risk management, controls, and program/process optimization. Strong skills in process mapping and an unwavering attention to detail. Recognized as a relationship builder and strategic thinker, adept at fostering collaboration and driving results. Seeking new opportunities in Texas to leverage extensive expertise and contribute to organizational success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Vice President – Business Manager
JP Morgan Chase Bank
2024.05 - Current
- Coordinate and lead discussions for senior management meetings, business reviews, and senior leader team offsites.
- Manage and develop a staff of one; overseeing business management AWM Credit Risk annual business management activities that includes, but not limited to, resource planning, budget and head count reviews, and enhancement of team processes.
Vice President – Process Manager
JP Morgan Chase Bank
2022.01 - 2024.05
- Leveraged risk based insights to develop strong business controls and business procedures for 150 employees to safely conduct financial heath events with for profit and non-profit organizations.
- Trained and managed Career Level Program Development Analysts to execute effectively on business process and controls.
- Facilitated change management and governance forums, overseeing audit readiness activities, and operational regulatory changes.
Control Manager
JP Morgan Chase Bank
2019.11 - 2022.01
- Evaluated processes that resulted in financial losses due to fraud against elderly and vulnerable clients.
- Effectively collaborated with legal, risk, and compliance partners to evaluate process controls and control guardrails.
- Provided senior management with essential business updates, created and implement quality monitoring programs and guidelines.
Control Manager
JP Morgan Chase Bank
2015.08 - 2019.11
- Validated the appropriate and timely completion of issue action plans.
- Created control tests and tested business controls including, leading KYC/AML control tests and record management projects.
- Developed internal team procedures, training decks, including metrics reporting for senior management.
Control Officer
JP Morgan Chase
2013.01 - 2015.01
Risk & Controls Analyst
JP Morgan Chase
2010.01 - 2013.01
External Audit Coordinator
JP Morgan Chase
2009.01 - 2010.01
Education
Bachelor's Degree - Business Administration
University of Arizona Global Campus
Chandler, AZHigh School Diploma - undefined
Westerville North High School
Westerville, OHSkills
- Excel, Word, PowerPoint, Visio
- LLM (Large Language Module)
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Results-driven
- Risk management
- Process improvement
- Budget oversight
- Policy and procedure development
- Verbal and written communication
Accomplishments
- Graduated from Chase’s career development program (Rising Stars) for high-performing diverse employees.
- Placed on Executive Director promotion radar (2024)
Affiliations
- Treasurer - Adelante Ohio Business Resource Group (JPMorgan Chase) February 2020 – February 2021
- Managed the business resource group's annual budget and expenses and reconciled expense reports.
Core Competencies
Risk Management & Controls I Data Analysis & Reporting I Strategy and Process Improvement I Project & Team Management
Timeline
Vice President – Business Manager
JP Morgan Chase Bank
2024.05 - Current
Vice President – Process Manager
JP Morgan Chase Bank
2022.01 - 2024.05
Control Manager
JP Morgan Chase Bank
2019.11 - 2022.01
Control Manager
JP Morgan Chase Bank
2015.08 - 2019.11
Control Officer
JP Morgan Chase
2013.01 - 2015.01
Risk & Controls Analyst
JP Morgan Chase
2010.01 - 2013.01
External Audit Coordinator
JP Morgan Chase
2009.01 - 2010.01
High School Diploma - undefined
Westerville North High School
Bachelor's Degree - Business Administration
University of Arizona Global Campus