DAMANDEEP THIND

• Deliver professional and empathetic customer service to individuals navigating complex Social Security processes, including retirement, disability, and Medicare benefits.

• Interpret and explain SSA policies and procedures clearly and concisely to diverse customer populations, ensuring accurate and timely resolution of inquiries.

• Process and update client records in internal databases with a high degree of accuracy while maintaining confidentiality.

• Collaborate with other departments to troubleshoot and resolve client issues efficiently and within federal guidelines.

• Utilize multilingual skills in Punjabi, Hindi, and Urdu to assist non-English speaking clients, reducing communication barriers and enhancing customer service delivery.

• Helped 1000+ customers every day with a positive attitude and focus on customer satisfaction. Survey samples were provided to us in order for us to have the highest customer service level. Average survey score 90%.
• Learned and maintained in-depth understanding of product offered at Target and service information to offer knowledgeable and educated responses to diverse customer questions. 100+ new products are added into inventory each month.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Customer resolutions resolved within 10 minutes or less.
• Acquired necessary resources with internal Target application in order to resolve ongoing issues.
• Verified payment methods on a daily basis. Payment methods include all credit/debit cards, cash and checks. Instructed how to write checks and verified checks by TeleCheck.
• Skills in multitasking in order to achieve highest customer satisfaction. Tasks include cashiering 300+ transactions daily, high foot movement for drive ups and interacting with customers to meet solutions.
• Trained new staff on operating procedures and company services. Training on IT hardwares including POS, TC52, and internal Target applications. Standard one on one training for 16 hours per employee.
• Translate in multiple languages with non English speakers using oral, written and non-verbal communication skills. Foreign languages include Punjabi, Hindi and Urdu.

• Achieved sales goals and service targets by cultivating and securing new customer relationships. New client lead was submitted which led to a 9% increase of new customers in May 2015. 9% increase compared to previous year.
• Developed and maintained relationships with key clients to increase sales and customer retention. Majority client book based on local Farmers. Punjab, India, a major agriculture exporter.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set. Team of 15 including direct client bankers, tellers and accountants.
• Compiled database of loan applicants' credit histories, financial statements and other financial information. All personal information was secured in an encrypted database by the bank and was compliant with the Indian government.
• Maintained scheduling for the main branch to keep shifts appropriately staffed. Team of 15 was scheduled 40 hours per week.
• Examined customer loan applications for loan approvals and denials. 50+ new loan applications were submitted to the bank. Denials were revisited by me and considered for review.

• Process new applications with clients and ensure they have complete understanding. This includes oral and written translations in english. 20+ new clients everyday at the office or at the clients home.
• Ensuring or cross checking complete visa application documentation including all the financial & background related papers are correct and as per the requirement. 10+ applications checked daily.