DAMANI FAGAN
Lauderhill,USA
Summary
Results-driven professional with a strong background in outreach, community engagement, insurance sales, and financial aid. Known for building trusted relationships with clients, students, stakeholders, and community partners through effective communication and collaboration. Demonstrates adaptability in fast-paced environments while consistently meeting performance goals and client needs. Skilled in strategic communication, client consultation, policy and financial aid guidance, and problem-solving, with a proven ability to drive impactful outcomes, foster long-term trust, and contribute to high-performing teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Medigap Connect
12.2024 - Current
- Developed personalized sales strategies to meet client needs and enhance satisfaction.
- Educated clients on Medicare Supplement options, ensuring informed decision-making and compliance.
- Managed client relationships, fostering trust and loyalty through consistent follow-ups.
- Analyzed market trends to identify new business opportunities and adjust sales approaches.
- Prequalify prospective clients for Medigap Supplement plans by assessing eligibility, health status, and coverage objectives.
- Guide clients in selecting plans that align with their medical needs, provider preferences, and long-term coverage goals.
- Educate clients on plan options, benefits, and costs to help them make informed, budget-appropriate enrollment decisions.
- Deliver a consultative customer experience focused on clarity, trust, and long-term client satisfaction.
Outreach Coordinator
Keiser University
10.2015 - 10.2023
- Managed data collection and analysis to produce comprehensive reports on financial aid and admissions performance.
- Gathered and synthesized information from internal databases and external platforms to identify trends and actionable insights.
- Developed and implemented outreach strategies that increased community engagement and student enrollment.
- Created tracking systems to monitor outreach effectiveness and participant feedback, adjusting initiatives as needed.
- Implemented tracking systems to monitor outreach effectiveness and participant feedback.
- Monitored progress toward outreach goals, ensuring initiatives met objectives and delivered measurable impact.
Financial Aid Advisor
Keiser University
09.2009 - 10.2015
- Evaluated financial aid applications and supporting documentation to determine eligibility for grants, scholarships, loans, and work-study programs.
- Provided personalized financial counseling to students and families, helping them understand aid options, manage budgets, and navigate the application process.
- Coordinated timely disbursement of awards while ensuring compliance with federal, state, and institutional regulations.
- Maintained accurate records of applications, awards, and disbursements using internal databases and software.
- Collaborated with admissions, academic advising, and campus departments to deliver integrated student support services.
- Maintain accurate records of financial aid applications, awards, and disbursements using relevant software or databases.
- Responded to inquiries, concerns, and appeals, providing guidance in accordance with policies and regulations.
Education
Bachelor of Science - Criminal Justice
University of Central Florida
Orlando, FL06.2005
Skills
- Reporting
- Collaboration
- Adaptability
- Communication
- Problem Solving
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Cold Calling
- Building Rapport
- Sales Follow-Up
- Closing Sales
- Customer Service
- Sales Pipeline & Lead Management
Accomplishments
- Built strong relationships with clients, students, and community partners through consultative guidance, clear communication, and consistent follow-up, driving trust and long-term engagement.
- Adapted outreach and communication strategies to effectively serve diverse audiences in fast-paced, regulated environments.
- Collaborated cross-functionally to align outreach initiatives, client services, and organizational goals, improving engagement and outcomes.
- Promoted from Financial Aid to Outreach Coordinator in recognition of strong performance and stakeholder engagement.
Certification
- Life & Annuities License (2-14) — April 2024
- Health Insurance License (2-40) — November 2024
Timeline
Insurance Sales Agent
Medigap Connect
12.2024 - Current
Outreach Coordinator
Keiser University
10.2015 - 10.2023
Financial Aid Advisor
Keiser University
09.2009 - 10.2015
Bachelor of Science - Criminal Justice
University of Central Florida