Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIRANDEEP KAUR

Kop,PA

Summary

Accomplished professional with a proven track record at United State Postal Service, enhancing operational efficiency and customer satisfaction. Expert in handheld scanner operation and fostering professional relationships. Achieved a significant increase in productivity by streamlining sales processes and delivering mail under challenging conditions. Demonstrates exceptional multitasking and effective communication skills.

Professional mail carrier with robust experience in delivering mail and packages efficiently and accurately. Proven track record in collaborating with team members to ensure timely and organized distribution. Adaptable to changing routes and schedules, maintaining high standards of customer service and reliability. Strong skills in route navigation, time management, and handling various delivery tasks.

Experienced with efficient mail delivery and route navigation. Utilizes strong organizational skills to manage and prioritize deliveries effectively. Track record of maintaining positive customer interactions and ensuring timely, accurate service.

Overview

10
10
years of professional experience

Work History

City Carrier

United State Postal Service
05.2024 - Current
  • Maintained safety standards while driving, resulting in zero accidents during tenure.
  • Planned and cased mail in sequence of delivery for designated route.
  • Delivered packages and mail to business and people in local area.
  • Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
  • Coordinated with supervisors to address operational challenges, streamlining processes for improved performance.
  • Provided training support for new carriers, promoting best practices and efficient service delivery techniques.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Online Support Representative

First Quality
08.2022 - 01.2024
  • Contributed to the overall revenue growth by promptly assisting guests with monetary exchanges and transactions.
  • Contributed to continuous improvement initiatives by providing constructive feedback on processes and procedures for optimizing cage operations.
  • Provided excellent guest experiences through friendly interactions and fast resolution of any issues or concerns related to transactions.
  • Collaborated with other team members to maintain an organized workspace and provide exceptional customer service.
  • Streamlined cashiering processes by utilizing advanced computer systems for transaction accuracy and speed.
  • Maintained a secure environment by adhering to cage policies, procedures, and gaming regulations.
  • Supported a positive work culture within the main cage team through open communication channels with supervisors and colleagues alike.
  • Demonstrated strong attention to detail while verifying currency denominations and detecting counterfeit bills effectively.
  • Exhibited professionalism under pressure during high-volume periods while maintaining accuracy in all transactions.
  • Understood and consistently followed gaming commission rules governing establishment activities.
  • Conducted regular performance evaluations of online support tools, identifying areas for improvement and implementing necessary upgrades.
  • Assisted in creating a more user-friendly online support portal which led to improved self-service options for customers.
  • Strengthened the online support network by connecting users with relevant resources tailored to their unique situations.
  • Oversaw the development of an online support portal, providing customers with easy access to resources and assistance when needed.
  • Streamlined communication with customers through the development of a user-friendly online support platform.
  • Adapted facilitation techniques for virtual meetings when necessary, providing seamless online support group experiences for members in remote locations or during periods of social distancing.

Sales Coordinator

395 S
04.2015 - 02.2022
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Education

GED -

Govt High School
India
03-2003

Skills

  • Handheld scanner operation
  • Professional relationships
  • Package handling
  • Excellent multitasking
  • Customer service experience
  • Signature collection
  • Effective communication
  • Written and verbal communication
  • Efficient

Timeline

City Carrier

United State Postal Service
05.2024 - Current

Online Support Representative

First Quality
08.2022 - 01.2024

Sales Coordinator

395 S
04.2015 - 02.2022

GED -

Govt High School

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KIRANDEEP KAUR