Dedicated and detail-oriented professional with strong experience in sales and operations within the solar energy industry. Skilled in CRM, MS Excel, customer service, and team coordination. Proven ability to manage remote operations effectively and deliver high-quality service to clients.
•Managed a team of 10 -15 members handling daily operations for solar panel installations.
• Used CRM software and MS Excel for data tracking, workflow coordination, and reporting.
• Oversaw customer inquiries, service requests, and issue resolution to ensure client satisfaction.
• Maintained communication with suppliers and contractors to streamline installation processes.
• Delivered product knowledge and sales support to customers.
• Maintained records of transactions and ensured customer satisfaction.
• Assisted in marketing campaigns and sales promotions to meet business targets.
• Analyzed competitor offerings to refine sales strategies and enhance market positioning.
• Developed key relationships with clients, resulting in increased referral generation and cross-selling opportunities.
Microsoft Excel
Team Leadership & Coordination
Customer Service & Communication
Operational Planning & Reporting
Problem Solving & Multitasking