Damara Davis
Saint Paul,MN
Summary
Hospitality professional with proven track record in delivering outstanding guest experiences and resolving issues promptly. Valued for collaboration and adaptability in dynamic environments. Recognized for excellent communication skills and positive attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Agent
The Royal Sonesta
03.2025 - Current
- Enhanced guest satisfaction by effectively resolving inquiries and concerns.
- Optimized occupancy rates through efficient management of reservations systems.
- Streamlined check-in and check-out processes, improving operational efficiency.
- Processed payments and collected deposits promptly and accurately.
- Increased revenue by successfully upselling room upgrades and additional services.
- Cultivated strong relationships with repeat guests to encourage loyalty.
Customer Care Professional
Lowes Home Improvment
11.2021 - 02.2025
- Increased sales conversion rates by upselling tailored products and services.
- Enhanced team performance through collaboration and sharing best practices.
- Resolved customer issues proactively, ensuring timely and effective solutions.
- Boosted customer satisfaction by quickly addressing inquiries and complaints.
- Managed escalated calls with professionalism, balancing customer and company needs.
Laundry Attendant
Hampton Inn Suites
10.2018 - 06.2021
- Enhanced productivity by maintaining a clean and organized work environment.
- Configured wash and dry cycles to optimize performance and efficiency.
- Facilitated teamwork to complete tasks swiftly and collaboratively.
- Performed routine maintenance on laundry equipment to ensure operational efficiency.
- Executed precise folding of linens, adhering to hotel quality standards.
Education
Diploma - Corrections
Century College
White Bear Lake, MN05-2026
HS Diploma -
Jennings Community School
Saint Paul, MN06.2018
Skills
- Excellent customer service
- Verbal Communication
- De-Escalation Techniques
- Cleaning
- Computer skills
- Guest inquiry resolution
- Guest service and assistance
- Problem Solving
Achievements
- Employee of the month - November 2025
Recognized for taking ownership of coordinating guest details, ensuring each guest was properly accommodated, maintaining clear communication to address changes or questions, and consistently delivering a smooth, positive guest experience through attention to detail and proactive problem-solving
Certification
- Licensed Esthetician - Minnesota Board of Cosmetology.
Timeline
Guest Service Agent
The Royal Sonesta
03.2025 - Current
Customer Care Professional
Lowes Home Improvment
11.2021 - 02.2025
Laundry Attendant
Hampton Inn Suites
10.2018 - 06.2021
HS Diploma -
Jennings Community School
Diploma - Corrections
Century College