Summary
Overview
Work History
Education
Skills
Timeline
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Damara White

Damara White

Tucson,AZ

Summary

Dynamic Lead Scheduling Coordinator with a proven track record at Acheveya, enhancing team productivity and efficiency through innovative scheduling solutions and technology adoption. Skilled in customer relations and Microsoft Outlook, I excel in fostering collaboration and driving results, significantly improving operational workflows.

Experienced with coordinating and optimizing complex schedules, ensuring smooth operations and timely project completion. Utilizes strong organizational skills to manage multiple priorities and adapt to evolving demands. Knowledge of team collaboration and strategic planning to achieve organizational goals.

Overview

9
9
years of professional experience

Work History

Lead Scheduling Coordinator

Acheveya
09.2022 - Current
  • Collaborated with cross-functional teams to develop innovative solutions for addressing scheduling challenges within tight deadlines.
  • Championed the adoption of new scheduling technologies and software, providing comprehensive training to team members and driving increased efficiency.
  • Increased team productivity by closely monitoring workload distribution and adjusting schedules accordingly.
  • Facilitated open communication channels between departments, enabling smooth collaboration for efficient schedule management.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

Scheduling Specialist

Genesis OBGYN
05.2019 - 09.2022
  • Acted as first point of contact and set appointments for prospective clients.
  • Provided detailed information about available services and requirements.
  • Called customers to coordinate schedules and set appointments.
  • Documented calls and appointments using Athena.
  • Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
  • Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
  • Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled assignments independently with good judgement and critical thinking skills.

Customer Service Representative

Citibank
02.2016 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

No Degree - Basic Computer

Triton College
River Grove, IL
04.2001

High School Diploma -

Carl Schurz High School
Chicago, IL
06-1999

Skills

  • Customer relations skills
  • Documentation
  • Call center experience
  • Professional telephone demeanor
  • Teamwork and collaboration
  • Microsoft outlook
  • Appointment scheduling
  • Office administration
  • Patient registration
  • Data collection
  • Data entry
  • Insurance verification
  • Medical terminology
  • Call answering and routing
  • Proficient in Athena

Timeline

Lead Scheduling Coordinator

Acheveya
09.2022 - Current

Scheduling Specialist

Genesis OBGYN
05.2019 - 09.2022

Customer Service Representative

Citibank
02.2016 - 03.2018

No Degree - Basic Computer

Triton College

High School Diploma -

Carl Schurz High School

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Damara White