Damarc Eason
Beloit,WI
Summary
Customer services: I am greatly in tune and love when it comes to customer services. To have well over 30,000's of hours of interactions with customers from polite, to just combative. I know I can handle them all. Which I put a lot of patience towards to resolve to the best of my knowledge and available resources. Also, personally I know if I was in their shoes, I would want to be helped and treated with the utmost respect and professionalism. But I always make sure they leave my presence with a smile and satisfaction. This is exactly what I give each customer I have an interaction with, may it be over the phone or face to face. I always make sure it always ends great and makes the company look amazing. But if I can't help them, I make sure personally, that I find the solution to their problem or guide them into the perfect hands that can. Also I am great under pressure when it comes to making tough calls, when needed for a customer just isn't being recessive to wanting to be helped. High School Acquired Skills: I was the first with a few others in my freshman year, who took part in our High School first IT Class. Which came with the process of learning the ends and outs for computers. From building, coding, and lastly to setting the PC with my personal touch. Which all the classes went with a huge success! And me and about 9 others were certified as the "Grandfathers' ' being the first to test such a class in our school system and have passed. Other skills I acquired were "Wood Tech and Safety" and "Houses Building" which showed us the basics of basic house tools, to big manufactured wood cutting equipment, and how to operate and or design wood specifically needed. Also acquired skills and ways on house building, and did build one in my city (Beloit) sponsored by my previous high school (Beloit Memorial High School) with my class. Started from concrete base, up to finishing touches inside the houses and polishing and applying finish on the floor to complete said build. Personal Attitude and Attribute: I am a very well defined and well-rounded person when met. Very gentle upon approach, unless I need to adapt to my changing environment making me easily moldable to my surroundings. I always show hunger and driven passion and determination which is always instilled in my heart and makes me stand out amongst all people. I always take away from any job I work, learn fast, and absorb all skills to improve my weak areas, to strengthen them so it may no longer be a weakness. I am a very self-driven and big team player with listening in and stargazing with others, which means hearing them all out and formulating together what would work best option with everything we put on the table logically as a group for mission complete. While also taking initiative and charge right away if others hesitate to step to the demands needed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Beloit, WI
06.2023 - Current
- Enhanced evaluation process by administering in-person interviews to assess personality traits.
- Gained proficiency in CBL and successfully utilized pharmacy tech skills across different stations.
- Acquired extensive knowledge on insurance coverage and approved medications
- Mastered the art of customer satisfaction, ensuring no client left without being fully content.
- Pre-packaged bulk medications into individual dosage units accurately.
- Ensured accurate dispensing of prescriptions by following required quantities and conditions for packaging and storing.
- Managed inventory, restocked shelves, and maintained pharmacy cleanliness.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Adhered to federal and state regulations governing pharmacies consistently.
- Answered telephones to respond to questions or requests.
- Prepared and processed medical insurance claim forms and records.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Maintained proper storage and security conditions for drugs.
- Established or maintained medications and other patient profiles.
- Processed insurance claims and resolved billing discrepancies efficiently.
- Ensured safe disposal of expired or recalled medications promptly.
- Educated patients on proper medication usage and potential side effects.
- Operated cash register during customer transactions when required.
- Assisted customers with prescription pick-up and over-the-counter inquiries.
- Performed regular drug inventory audits for accuracy and compliance.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
Sales Representative
Mad City Windows & Bath
Madison, WI
03.2022 - 04.2023
- Made cold sales calls, managed leads, and achieved sales objectives
- Demonstrated effective selling techniques in order to grow the company's customer base and boost sales.
- Successfully achieved sales and productivity objectives through effective lead management including tracking, follow-up, and closing of sales.
- Required to meet benchmarks which were to be always met.
- Executed effective direct sales strategies for home renovation and diverse product offerings.
- Promoted company products and services to new perspectives and with existing clients
- Consistently provided exceptional service by actively listening to customer needs, ideas, and aspirations.
- Successfully implemented verbatim communication techniques for effective cold call dials across multiple departments.
- Ensured accuracy of scheduled appointments from faculty colleagues
- Leveraged proactive communication skills to successfully book client meetings and optimize appointment coordination.
- Have excellent typing skills and be able to multitask (Talk and type)
- Demonstrated excellent communication skills with both customers and employees in a professional manner.
- Achieved consistent gains of 1% commission through regular attendance and dedication to hard work, while adapting to various lead generation strategies.
- Maintained strict organization to accurately track and record sales in the system.
- Diligently documented potential long-lasting customer sales, enabling efficient tracking of transactional history.
Assembly 3 Builder/Floater
Generac
Whitewater, WI
01.2021 - 11.2021
- Consistently met job requirements by working additional weekday shifts in addition to overnight rotations.
- Constructed generators based on specifications, operated within a high-paced assembly line while emphasizing both quality and productivity.
- Contributed to multiple functions while ensuring workplace safety.
- Followed safety protocols by wearing suitable attire and obtaining relevant PPE from on-site vending machines before commencing work.
- Utilized assigned pin to clock in for shift and received directions from line leads and floaters to designated workstation
- Ensured smooth workflow by keeping the line moving and providing temporary coverage for colleagues on restroom breaks.
- Managed the completion of generator build at 10 stations, ensuring successful delivery for testing.
- Constructed timely and efficient builds as per station guidelines, ensuring smooth workflow
- Built and applied parts, ensuring proper routing and interlocking before sending them to the next station.
- Consistently maintained a strong work ethic, ensuring full dedication until allocated break times.
- Enhanced efficiency of building operations at 4 specific stations by implementing optimized assembly techniques for generator components.
- Following successful testing, generators advance along the assembly line towards boxing. Here, additional components are incorporated and scanned into our system before being matched with appropriate counterparts relevant to their respective generator model. Finally, they are securely packaged and sent out for shipment.
Lead Power Washer/Window
Clear Vision
Madison, WI
03.2020 - 10.2020
- Successfully finished mandatory OSHA training in Ladders and Power Washing prior to being hired.
- Arrived at office in personal vehicle and prepared with manager's brief in the morning, which provided specific instructions for listed jobs.
- Successfully fulfilled a variety of cleaning responsibilities, while maintaining compliance with appropriate attire for different environmental situations.
- Getting equipment ready, which includes a window washing belt with drying rags, 12in window squeegee, soap squeegee applier, bucket for water and detergent used, gas card for company vehicle, and company route phone and list of jobs and what needed for clocking into job and out.
- Doing vehicle checklist for all equipment on the trucks and power washing trucks depending on which is needed Being 4 ladders, 24ft, 12ft, 6ft, and 2ft
- Checking the leaf blower had adequate amount of mixed gas, trash bags for leaves if gutter cleaning is on the job receipt, 2 scoops, gloves, for gutter cleaning and trash bag for leaf's collect from job to dispose once back at job office
- If power washing was a job or concrete cleaning was needed, I would have to mix proper amount of chemicals into the dispenser, make sure water buffalo on the truck was full of water, all spray nozzles worked with power washing gun and all power washing lines was proper wrapped and set nicely seated for the travel before and after each job site
- Drive to location all over the Madison and Dane County region in company vehicle, to meet new or old customers, dealerships, and stores on pre planned routes
- Talk to the customer in a very polite manner.
- Adhered to employer's requirements regarding job assignments, receipts, and proper attire amidst the COVID-19 pandemic.
- Exhibited a natural proficiency in window washing by seamlessly applying detergent, skillfully removing residue with a squeegee, and thoroughly addressing corners to prevent the occurrence of water streaks.
- Adopted environmentally friendly practices while power washing by spraying water on living vegetation and carefully shielding delicate plants with tarps to minimize any potential harm.
- Apply chemicals onto the house or concrete that need to be cleaned and let sit for 5 mins and apply a second coat if needed.
- Change the nozzle on the power washing gun and grab a ladder if it’s hard to reach and or in a high place to clean off applied chemicals.
- Leave the house looking new as the day of purchase or even better.
- Used concrete cleaner to eliminate dark mold and algae growth, ensuring thorough rinsing with water to prevent any harm to the environment.
- Operated a ladder to access rooftops for gutter cleaning, and utilized necessary equipment such as gloves, scoopers, buckets, leaf blowers, and trash bags to clear clogs caused by leaves and debris.
Cleaning Agent
The Cleaning Authority
Madison, WI
02.2019 - 09.2019
- Ensured accurate preparation of chemicals in spray bottles for each day's scheduled houses.
- Collected and arranged various cleaning supplies like body and fiber towels, mops, a vacuum cleaner for effective handling of soiled linens by segregating them into separate bags.
- Optimized transportation coordination through consolidation of resources, leveraging personal vehicles for seamless transportation to diverse destinations along pre-planned routes and reimbursing eligible drivers at a rate of $0.25 per mile.
- Arrived at customer's residence and provided a professional introduction while inquiring about their availability for the duration of the cleaning service.
- Efficiently managed clock-in and clock-out procedures through the company app for accurate time logging.
- Executed strategic planning by dividing the house into sections, enabling effective execution of assigned responsibilities.
- Achieved high productivity levels by following efficient wiping methods
- Performed a thorough final inspection of completed projects to ensure their cleanliness and functionality, while delivering exceptional customer service.
Detailer
Enterprise Rent-A-Car
Madison, Beloit, WI
12.2016 - 01.2019
- Cleaned vehicle exterior and interior, performed basic maintenance checks, and assisted with local automobile deliveries
- Provided excellent customer service and engaged in personal conversations with customers.
- Clean vehicle exterior by hand, brush or by operating washing equipment
- Conducted thorough polishing and drying of vehicle windshields, windows, lights, mats and exterior body manually.
- Maintained cleanliness of vehicle interiors by conducting thorough vacuuming, shampooing, and application of air freshener. Addressed stains promptly.
- Managed the regular inspection of vehicle fluids including windshield fluid, gas, oil, water, and antifreeze.
- Conducted routine maintenance checks on various components of vehicles including the antenna, engine compartment, interior, and exterior.
- Verified correct placement of stickers on vehicle registration plates.
- Managed and monitored cleaning supply inventory.
- Played a key role in facilitating local automobile deliveries and establishing business connections.
- Executed miscellaneous responsibilities, including tasks like restroom maintenance and office carpet cleaning.
- Ensured a pleasant ride by engaging with customers and catering to their needs.
- Engaged in friendly conversations with customers, offering support and enhancing their journey from home to office or vice versa.
- Implemented proper greetings to commence communication and incorporated exceptional salutations to conclude interactions.
Cashier
Wal-Mart
Rockton, Illinois
09.2015 - 06.2016
- Demonstrated expertise in responding to customer queries.
- Delivered top-notch customer service by promptly handling inquiries and resolving concerns with a friendly demeanor.
- Assisted with diverse responsibilities across multiple store departments which involved monitoring tasks as well as offering aid to customers by bagging and delivering their items; specifically focusing on seniors, disabled individuals, or those requiring assistance.
- Bagged, boxed, wrapped, merchandise.
- Monitored and analyzed payment receipts in relation to overall sales
- Cashed checks for customers.
- Maintained accurate records of transaction sums.
- Maintained correct cash drawer balances daily, guaranteeing sufficient funds to accommodate customer transactions.
- Identified appropriate pricing for goods and services using cash registers or optical price scanners.
- Greeted customers entering, establishments keeping positivity at a high.
- Issued receipts, refunds, credits, or change owed to customers.
- Kept periodic balance sheets of amounts and numbers of transactions.
- Maintained clean, orderly checkout areas.
- Offer customers carry-out service at the completion of transactions.
- Processed merchandise returns and exchanges.
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Requested information or assistance using paging systems.
- Supervised others and provided on-the-job training.
- Consistently concluded interactions with customers by wishing them a pleasant day, tailoring greetings to include seasons and holidays.
Bagger
Woodman's
Beloit, WI
11.2014 - 03.2015
- Demonstrated suitability for job position through completion of application test.
- Provided knowledgeable assistance to customers regarding merchandise inquiries and offered guidance on product selection with a friendly attitude.
- Consistently provided exceptional customer service by carefully packing items into bags as per customers' desired material – paper or plastic.
- Effectively fulfilled customer's requests by transporting packages to their vehicles in a friendly and courteous manner.
- Enhanced convenience for customers by delivering carts into stores via cart caddies, ensuring accessibility at the front door.
Education
Diploma -
Beloit Memorial High School
06.2016
Skills
- Software expertise
- OSHA guidelines
- Hardware expertise
- Active listening
- Appliance maintenance
- Team building
- Construction best practices
- Professionally excellent
- Leadership
- Computer skills
- Customer service skills
- Flexible
- Supervision
- Fast learner
- Microsoft Office
- Mentor
- Excellent people skills
- Organized
- Great work ethic
- Air tool skills
- Time management
- Power tool skills
- Data management
- Active Listening
- Adaptability
- Analytical Skills
- Behavioral analysis
- Interpersonal Skills
- Self Motivation
- Adaptability and Flexibility
- Reliability
Accomplishments
- Joined the Maine Corps 2017, and completed 6 of the 8 years of my contract so far.
- Being promoted across the military board.
- Team leader to achieve great reviews from clients, earning recognition from upper management and financial reward. (Walmart Super Center .INC)
- Promoted to route lead with Clear Vision Cleaning due to giving 110% while at work and showing to be a great team player that achieved a fast Promotion and raise. (The Clear Vision LLC)
- Promoted from assembler 1 to Floater (assistance of line lead), in less than 12-months, takes about almost 2 years on the job to receive working for Generac Power Systems. (Generac Power Systems .INC)
- Hit all benchmarks for 6 months receiving a bous on my commission paystubs.( Mad City Windows & Bath LLC)
Personal Attitude And Attribute
I am a very well defined and well-rounded person when met. Very gentle upon approach, unless I need to adapt to my changing environment making me easily moldable to my surroundings. I always show hunger and driven passion and determination which is always instilled in my heart and makes me stand out amongst all people. I always take away from any job I work, learn fast, and absorb all skills to improve my weak areas, to strengthen them so it may no longer be a weakness. I am a very self-driven and big team player with listening in and stargazing with others, which means hearing them all out and formulating together what would work best option with everything we put on the table logically as a group for mission complete. While also taking initiative and charge right away if others hesitate to step to the demands needed.
High School Acquired Skills
I was the first with a few others in my freshman year, who took part in our High School first IT Class. Which came with the process of learning the ends and outs for computers. From building, coding, and lastly to setting the PC with my personal touch. Which all the classes went with a huge success! And me and about 9 others were certified as the "Grandfathers' ' being the first to test such a class in our school system and have passed. Other skills I acquired were "Wood Tech and Safety" and "Houses Building" which showed us the basics of basic house tools, to big manufactured wood cutting equipment, and how to operate and or design wood specifically needed. Also acquired skills and ways on house building, and did build one in my city (Beloit) sponsored by my previous high school (Beloit Memorial High School) with my class. Started from concrete base, up to finishing touches inside the houses and polishing and applying finish on the floor to complete said build.
Military Service
07/2017, Current, United States Marine Corps, 0341 Mortarman, Finding targets and doing math of velocity, trajectory, time of flight, max ordinances and time of impact for round to target fast but hard math under pressure.
Languages
English
Affiliations
Overall, I can say that I am a very rounded person being all the hobbies and job's over the years has made me to be very adaptable to all types of environment and people as well. Structure to the core by the Marine Corps but guided with everything I grasp to obtain bettering me along all paths in life.
Certification
- Pharmacy Technician License (Expire 05/10/2025)
- Private Security License (Expire 10/22/2024)
- Health Insurance License (Expired)
- Life Insurance License (Expired)
Languages
English
Professional
Timeline
Pharmacy Technician
CVS Pharmacy
06.2023 - Current
Sales Representative
Mad City Windows & Bath
03.2022 - 04.2023
Assembly 3 Builder/Floater
Generac
01.2021 - 11.2021
Lead Power Washer/Window
Clear Vision
03.2020 - 10.2020
Cleaning Agent
The Cleaning Authority
02.2019 - 09.2019
Detailer
Enterprise Rent-A-Car
12.2016 - 01.2019
Cashier
Wal-Mart
09.2015 - 06.2016
Bagger
Woodman's
11.2014 - 03.2015
Diploma -
Beloit Memorial High School