DAMARCO REED
Novi
Summary
Results-oriented professional with extensive experience in asset protection at Nordstrom. Expertise in fraud investigations and risk management, coupled with strong leadership and organizational skills. Proven track record in preventing theft and enhancing security measures to ensure safety for customers and employees. Committed to delivering strategic solutions in high-pressure environments.
Overview
17
17
years of professional experience
Work History
SPECIAL INVESTIGATOR
nordstrom
Novi
10.2020 - Current
- Nordstrom Novi,Michigan,Performing surveillance of guests and employees as it relates to theft
- Initiating suspect detention and investigation of retail theft offenses
- Collected and documented evidence related to theft incidents
- Conducted operational enterprise risk management and financial crimes investigations, identifying, monitoring, and performing risk assessments on products.
- Monitored transactions to identify unusual patterns and potential fraud.
- Prepared suspicious activity reports and conducted KYC/CIP compliance checks.
- Functioned as an information security analyst across small to large companies, gaining experience in fraud investigations and management.
- In tune with industry fraud trends, lead investigations, mitigate financial fraud, self-managed & analytical
- Well versed in model risk management
- Led and facilitated proactive team collaboration, driving the strategic vision.
Asset Protection Agent
Macys Department Store
Dearborn
10.2019 - 01.2020
- Initiating suspect detention and investigation of retail theft offenses
- Prevented company asset loss through surveillance, employee package checks, trash checks and enforcement of civil and criminal laws pertaining to retail security.
- Performing surveillance of guests and employees as it relates to theft
- Documented evidence related to theft to support investigations and enhance security measures.
- Monitored and corrected safety concerns to maintain safe environment for customers and employees while guiding customer traffic.
- Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
- Fostered inclusive atmosphere for diverse workforce and customer base to improve engagement and satisfaction.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
LOSS PREVENTION AGENT, Burlington
Redford
10.2008 - 10.2018
- Performing surveillance of guests and employees as it relates to theft
- Initiating suspect detention and investigation of retail theft offenses
- Gathering and documenting evidence as it relates to theft
- Wicklander and zulawski Completed level 1 | 01/2008
- Completed Level 2, 2015. Completed Level 3-2018
Education
Associates Degree - Business Administration
Wayne County Community College
Detroit, Michigan2016
Skills
- Wicklander certification
- Information security
- Risk assessment
- Due diligence
- Loss prevention
- Theft prevention
- Incident reporting
- Help desk expertise
- Retail operations
- Financial management
- Enterprise management
- Safety management
- OSHA
- Strategic planning
- Organizational skills
- Leadership ability
- Listening
- Typing speed
- Safety management
- Strategic planning
- Typing speed
Timeline
SPECIAL INVESTIGATOR
nordstrom
10.2020 - Current
Asset Protection Agent
Macys Department Store
10.2019 - 01.2020
LOSS PREVENTION AGENT, Burlington
10.2008 - 10.2018
Associates Degree - Business Administration
Wayne County Community College