I have demonstrated a strong capacity to manage client support effectively, particularly in any industry or market; with a solid track record. I have successfully improved processes, productivity, communications, and enhancing client satisfaction. My skills include being proactive, organized, and accurate in all communications, along with familiarity with customer support tools and software. I have shown a remarkable ability to adapt quickly to changing client and business needs, and their enthusiasm for improving processes and joining a growing team of professionals.
Hi, I’m
Damarcus Caruther
Rockdale,United States
Summary
Overview
8
years of professional experience
Work History
Weiser Security Services Inc.
Assistant Security Site Supervisor
07.2024 - 04.2025
Job overview
- Made sure to record incident reports with detailed accounts of occurrences.
- Maintained an oversight of my team of security officers and managed scheduling and performance evaluations.
- Wrote, submitted, and on time daily reports on security team operations.
- Consulted, advised, and constructed my security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Used non force, direct, and a respectful demanding tone to remove unauthorized persons from facility grounds.
- Over analyze and overly investigate incidents alongside functional management and security supervisors.
- Gave and insinuated guidance and understanding to security staff on appropriate courses of action for diverse situations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Developed and implemented strategies to prevent and respond to security incidents.
- Collaborated with management to develop security policies and procedures.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Trained security workers on site-specified procedures.
- Assessed electronic security systems and reported malfunctions.
- Performed security investigations and reported findings to client management.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
Marksman Security Corporation
3rd/Graveyard Security Supervisor
10.2023 - 07.2024
Job overview
- Supervisory: Interviewing, hiring, and training security staff
- Operational: Overseeing daily workflow, schedules, and assignments
- Security: Performing security assessments, monitoring surveillance and alarm systems, regularly inspecting security equipment, and investigating security incidents
- Compliance: Ensuring compliance with safety protocols and security policies
- Planning: Developing plans to improve security measures and implementing preventative measures
- Communication: Liaising with law enforcement, emergency services, and other relevant stakeholders
- Conflict resolution: Resolving conflicts among staff members or arguments between employees and visitors
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within mall.
USLBM LLC/Hart Components
Production Trust Assembler 1 Team Leader
05.2023 - 07.2023
Job overview
- Lay out truss supplies and materials on carts or floor and stock plates for component set-up
- Assemble components under the direction of the line leaders
- Load and band finished materials on carts/pallets inside and/or outside
- Receive incoming products, commodities, and materials
- Read shop drawings to identify plate sizes, plate gauges, girder truss nailing and bolt patterns
- Read shop drawings to understand stacking order when required
- Monitor production workflow process assisting other areas as needed
- Operate all equipment necessary to the assembly process
- Adhere to established safety rules and regulations and follows all safety procedures; maintain a safe environment
- Comply with Company’s attendance policy by maintaining regular and predictable attendance
- Assist in maintaining an organized work environment which may include emptying trash receptacles and keeping all bays/staging areas clean and organized
- Provide excellent customer service and participate in a positive work environment
- Monitor inventory as required by location management
- Retain an awareness of the work environment critical to the task at hand to produce error free and damage free results
- Participate in and complete assigned trainings
- Other duties as assigned by Management
Whataburger
Team Member Shift Supervisor
11.2020 - 04.2023
Job overview
- Work well with other team members to achieve goals
- Accept coaching from management team
- Bring a positive attitude and energy
- Participate in a skills development program under general guidance by management
- Achieve certification in specific stations associated with the position
Progressive
Remote Client Support Specialist
01.2017 - 10.2020
Job overview
- Company Overview: The Customer Engagement team is responsible for customer contact activities
- This 55-person team includes inbound and outbound contact centers (internal/external), customer escalation management, customer service applications, and customer service self-service tools
- As a Customer Service Specialist, you are responsible for speaking with our customers and answering questions and requests
- Key support is preparing our partners for both in-person/paper and pencil and digital assessments, you ensure they have the information and resources they need
- For other educators and higher education partners you assist with ensuring they have the access and support needed for online tools
- You have a knack for asking the right questions to pinpoint a client’s needs and for helping guide customers to the policies and resources needed to resolve their questions and challenges
- Customer Service (85%) Be an expert in policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries
- Respond to customer inquiries and test day issues via telephone and e-mail in a manner consistent with policies, procedures, and competencies
- Instruct customers on how to order products
- Building relationships across internal customers to meet support needs
- Process orders and capture payments
- Process billing requests for select lines of business
- Manage assigned cases within service level commitment and perform customer follow up as needed
- Acknowledge and address all customer inquiries on time
- Special Projects and Assignments (15%) Provide operational readouts and status on customer inquiries and trends
- Assist with customer outreach for special projects
- Provide input to the voice of the customer initiative helping to drive continuous improvement and improved customer experience
- Perform other related duties and projects as assigned
- Proficient Microsoft 360 Software with a typing of 60 wpm in windows and apple mac
- The Customer Engagement team is responsible for customer contact activities
- This 55-person team includes inbound and outbound contact centers (internal/external), customer escalation management, customer service applications, and customer service self-service tools
Education
Military Vocational Training Gary Job CorpsSan Marcos, TX
Office Administration, Warehousing/Logistics, & Security Student
12.2022
University Overview
- Received First Aid CPR/AED Certification.
- Received FEMA Certifications.
- Received Certifications in warehouse operations/logistics CLA, CLT, and OSHA10.
- Received Level 2 Security Certification.
- Office Administration Certifications in OA, Microsoft Office software, and it’s applications
Cedar Hill High SchoolCedar Hill, TX
High School
05.2017
University Overview
- Graduated early within 3 years in my junior year of high school with honors
- GPA: 3.2
Skills
- First responder experience
- Patrol procedures
- CCTV monitoring
- Law enforcement support
- Threat assessment
- Investigation techniques
Timeline
Assistant Security Site Supervisor
Weiser Security Services Inc.
07.2024 - 04.2025
3rd/Graveyard Security Supervisor
Marksman Security Corporation
10.2023 - 07.2024
Production Trust Assembler 1 Team Leader
USLBM LLC/Hart Components
05.2023 - 07.2023
Team Member Shift Supervisor
Whataburger
11.2020 - 04.2023
Remote Client Support Specialist
Progressive
01.2017 - 10.2020
Military Vocational Training Gary Job Corps
Office Administration, Warehousing/Logistics, & Security Student
Cedar Hill High School
High School
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