Summary
Overview
Work History
Education
Skills
Timeline
Generic

Damarcus Cheeseboro

Wilmington,DE

Summary

Dedicated and versatile professional with extensive experience in customer service, identity theft management, child care, and security. Leveraging 10 and more years of expertise in handling complex customer service issues, including identity theft investigations and fraud resolution, I excel in delivering empathetic and effective support. Proven ability to create a safe and nurturing environment as a house parent, demonstrating strong organizational skills, patience, and a deep commitment to the well-being of children. Additionally, my background in security has honed my skills in risk management, conflict resolution, and maintaining a secure environment. Adept at managing multiple responsibilities, communicating effectively with diverse groups, and adapting to dynamic situations. Looking to bring my unique blend of skills and experience to a position within the company, contributing to a positive and secure environment.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Progressive Insurance
03.2024 - Current

Communication Skills: Emphasize your ability to clearly convey information and actively listen. Mention any experience with verbal and written communication.


Adaptability: Illustrate your flexibility in handling various tasks and adapting to different customer needs or changing environments.


Team Collaboration: Show how you work well with others, whether it’s coordinating with colleagues or contributing to a positive team environment.

Customer Service Representative

Department Of Treasury, IRS
10.2020 - 03.2024

Analytical Skills: Emphasize your ability to analyze complex data and identify patterns or discrepancies that may indicate identity theft or fraud.


Investigative Skills: Illustrate your experience in conducting thorough investigations, including gathering evidence, interviewing individuals, and following up on leads.


Customer Education: Illustrate your experience in educating individuals or businesses about identity theft prevention and resolution strategies.


Time Management: Skill in prioritizing tasks and managing time effectively to handle a high volume of refund requests and meet processing deadlines.



House Parent

Child First Services
01.2019 - 02.2020

Problem-Solving Skills: Show your ability to address and resolve issues as they arise, whether they involve conflicts between children, logistical challenges, or emotional concerns.


Cultural Sensitivity: Illustrate your respect for and ability to work with children from diverse backgrounds and your commitment to creating an inclusive and respectful home environment.


Conflict Resolution: Highlight your skills in managing and resolving conflicts between children or within the household in a constructive manner.

Education

Associate of Applied Science -

Pennsylvania Institute of Technology
Media, PA
06.2011

Skills

  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Calm Under Pressure
  • Active Listening
  • Teamwork and Collaboration
  • Customer Service

Timeline

Customer Service Representative

Progressive Insurance
03.2024 - Current

Customer Service Representative

Department Of Treasury, IRS
10.2020 - 03.2024

House Parent

Child First Services
01.2019 - 02.2020

Associate of Applied Science -

Pennsylvania Institute of Technology
Damarcus Cheeseboro