Hi, I’m
Damarcus Milton
Gulfport,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
11
years of professional experience
Work History
Broadpath
Customer Service Representative
09.2021 - 05.2024
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. CSAT score of 100
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handle between 30-60 calls per day
Broadpath
Supervisor
08.2022 - 03.2023
Job overview
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Auditing calls for development
- Auditing schedules for Work Force Management
Broadpath
Team Lead
03.2021 - 08.2022
Job overview
- Mentored between 10-15 new employees on procedures and policies to maximize team performance.
- Provided support between 10-15 new and tenured agent
- Took supervisor calls for tough inquiries
- Boosted Morale to keep team spirit
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
G&R Security
Security Guard
03.2019 - 09.2021
Job overview
- Conducted 15 minutes daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Maintained order during special events such as concerts and conferences.
- Completed incident reports regarding violations of policies or procedures.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Answered questions from the public regarding facility rules and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
General Dynamics
Customer Service Representative
07.2013 - 04.2018
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted in the Training with 15-20 students
- Floater supported new hires in nesting period
- Provided customers with a peace of mind
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Handle 60 calls per day
- Handled customer inquiries and suggestions courteously and professionally.
Education
Holmes Community CollegeGrenada, MS
Some College (No Degree) from Electrical, Electronics Engineering Technologies
Montgomery Co. High SchoolKilmichael, MS
High School Diploma
05.2004
Skills
- Training and mentoring
- Strategic Planning
- Staff Discipline
- Process Monitoring and Improvement
- Microsoft experience
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Service
boxing, manga, and gamer
I love to boxing it is a good way to keep in shape.
I love draw manga characters to draw my own comic.
I'm a gamer table top, PC, or console I am on it.
Timeline
Supervisor
Broadpath
08.2022 - 03.2023
Customer Service Representative
Broadpath
09.2021 - 05.2024
Team Lead
Broadpath
03.2021 - 08.2022
Security Guard
G&R Security
03.2019 - 09.2021
Customer Service Representative
General Dynamics
07.2013 - 04.2018
Holmes Community College
Some College (No Degree) from Electrical, Electronics Engineering Technologies
Montgomery Co. High School
High School Diploma