DAMARCUS THOMAS
Southaven,MS
Summary
A highly skilled Google IT Support professional with over 12 years of experience providing remote support services and technical assistance to end-users. Proven record of creating and implementing efficient customer service protocols, resolving complex hardware and software issues, and training users in the use of backend applications. Excellent customer service and communication skills, with the ability to work independently or as part of a team.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Web Design Unit/Web Developer
Upwork/Digital Creative. LLC
Memphis , TN
2021.08 - Current
- As a Web Design Unit member and Web Developer, I've been actively enhancing Word Press themes and plugins with innovative features, collaborating on numerous web applications, and utilizing SQL expertise to provide data-driven insights for management.
Owner/Operator Truck Driver
DKT TRANSPORT.LLC
2016.05 - 2021.08
- Operated with safety and skill to avoid accidents and delays.
Help Desk Support Technician
Site Tel/ Apple Service
2016.01 - 2016.05
- Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops Desktops & Thin Clients) Tablets & Smartphones (IOS & Android) and Microsoft Office
- Assisted the Help Desk Manager in supervision training and mentorship of student employees at the Help Desk with a specific focus on leading the team of Desktop Support Referral student employees who also contribute to tier 2 ticket resolution
- Continually updated personal knowledge of computing hardware operating systems and software
- Maintained confidentiality and discretion when working with passworded or sensitive materials
IT Specialist
Fujitsu/ Volt Service
2015.04 - 2016.01
- A seasoned IT leader, I've provided comprehensive support while driving innovative technological enhancements
- My strategic approach to resource optimization, team management, and project analysis has consistently yielded efficient solutions.
IT Support
Fed Ex Technology/Apple Service
2014.04 - 2015.06
- With an extensive background in IT support, I've consistently delivered prompt solutions to employees' technical challenges
- My expertise includes troubleshooting, configuration changes, onboarding assistance, and seamless software and hardware management.
Manager
Legends Point Grocery - Memphis, TN
2013.04 - 2014.04
- Demonstrating entrepreneurial acumen, I successfully established and managed a thriving family-owned convenience store
- My leadership skills, combined with a commitment to exceptional customer satisfaction and streamlined onboarding.
IT Specialist
CrossCom National - Memphis, TN
2008.02 - 2013.04
- With a comprehensive background in desktop hardware troubleshooting, software support, and intricate RF electronic assembly testing and repair, I possess a proven track record of diagnosing, troubleshooting, and effectively resolving complex hardware and software issues while maintaining network stability.
Education
Associate of Computer System Technology -
Southwest Community College
Memphis, TN 2000.01 - 2003.05
Commercial Driver License - undefined
Roadmaster Driving School
Millington, TN 2016.03 - undefined
Bachelors of Computer Science - undefined
University of Arizona
Scottsdale, AZ 2023.04 - 2025.03
Skills
System installation
undefinedWebsites
Timeline
Bachelors of Computer Science - undefined
University of Arizona
2023.04 - 2025.03
Web Design Unit/Web Developer
Upwork/Digital Creative. LLC
2021.08 - Current
Owner/Operator Truck Driver
DKT TRANSPORT.LLC
2016.05 - 2021.08
Commercial Driver License - undefined
Roadmaster Driving School
2016.03 - undefined
Help Desk Support Technician
Site Tel/ Apple Service
2016.01 - 2016.05
IT Specialist
Fujitsu/ Volt Service
2015.04 - 2016.01
IT Support
Fed Ex Technology/Apple Service
2014.04 - 2015.06
Manager
Legends Point Grocery - Memphis, TN
2013.04 - 2014.04
IT Specialist
CrossCom National - Memphis, TN
2008.02 - 2013.04
Associate of Computer System Technology -
Southwest Community College
2000.01 - 2003.05
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