Damari Brown
Arlington,TX
Summary
Dynamic professional with a proven track record in enhancing customer loyalty and meeting target deadlines. Adept in leveraging tech-savviness and exceptional communication skills to drive results. Possesses a unique blend of interpersonal and analytical abilities that foster effective team collaboration.
Overview
5
5
years of professional experience
Work History
Contact Center Agent
Co-op Solutions
Fort Worth, TX
06.2021 - 05.2024
- Handled an average of 100+ customer inquiries daily, resolving issues with a high resolution rate
- Demonstrated strong communication both verbal and written, essential for effectively interacting with customers, managers, and team members
- Thoroughly worked each project and interaction which brought in a very high quality rate
Claims Service Representative
State Farm
Irving, TX
01.2020 - 06.2021
- Strengthened customer loyalty, executing outstanding customer service, policy knowledge, and account management skills
- Reviewed and processed documentation with high accuracy
- Served as liaison between clients, adjusters, and other parties involved in the claims process to facilitate effective communication and timely resolutions
Collections Agent
CMI GROUP
Coppell, TX
01.2019 - 06.2021
- Worked with customers to find a mutually beneficial solution regarding their financial situation
- Learned social skills that allow me to work in an office environment
- Met and exceeded monthly targets consistently as a result of strong negotiation skills
- Worked in call center environment handling manual and automatically dialed outbound calls
Education
High School Diploma -
Lamar High School
Arlington, TX08.2014
Skills
- Adaptability
- Tech Savvy
- Detailed Orientated
- Communication
- Performance monitoring
Hobbies and Interests
- Yoga
- Travel
- Painting
- Food and experimental cooking
Timeline
Contact Center Agent
Co-op Solutions
06.2021 - 05.2024
Claims Service Representative
State Farm
01.2020 - 06.2021
Collections Agent
CMI GROUP
01.2019 - 06.2021
High School Diploma -
Lamar High School
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