Damari Gayden
Bronx,NY
Summary
Adaptable professional with a strong foundation in technical support and team leadership, leveraging experience in high-pressure environments to ensure safety and effective problem-solving. Skilled in resolving complex issues, mentoring teams, and maintaining operational continuity under challenging circumstances. Well-suited for cyber security analyst roles requiring analytical thinking and incident management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Youth Support
Dream Charter School
The Bronx, NY
09.2022 - Current
- Built positive rapport with participants, actively listened, and addressed concerns
- Managed crisis interventions through risk assessment and team collaboration
- Implemented interactive activities tailored to youth needs, enhancing development
- Reduced behavioral issues via clear expectations and consistent consequences
- Facilitated case conferences to align support and accelerate interventions
Coach
Real Kids Dream Charter School
New York City
08.2022 - Current
- Promoted core security practices within teams, fostering a vigilant and compliant environment
- Collaborated with IT staff to share security protocols and improve response strategies
- Mentored colleagues on identifying threats and safe behaviors, strengthening team awareness
Retail Guest Service Associate/Intern
National September 11 Memorial and Museum
New York, NY
02.2018 - Current
- Assisted guests and provided directions throughout the Museum
- Greeted all visitors to ensure welcoming and comfortable experiences
- Supported customers in the gift shop with purchases and locating items
- Designed themed merchandising displays that improved product discoverability and guest experience
- Coordinated with teams to align inventory and staffing for peak operational efficiency
Group Leader
Children's Aid Society
Bronx, NY
06.2018 - 2022
- Supervised children ages 7-10 in summer camp setting
- Developed and executed daily lesson and activity plans
- Maintained safety and order while encouraging camper engagement
- Coordinated routines and resources for 20+ campers to ensure smooth operations
- Mentored junior counselors and implemented individualized behavior plans
Overnight Head Counselor
Children's Aid Society
Bronx, NY
09.2018 - 2022
- Supervised overnight care for adolescents with special needs, ensuring safety and routine adherence
- Designed and delivered activities tailored to camper needs, improving engagement
- Maintained accurate logs for incidents and medications, supporting regulatory compliance
- Mentored junior counselors on behavior management and de-escalation strategies
- Coordinated with clinical staff for seamless overnight care handoffs
Tech Support
Verizon
Tennessee
01.2016 - 09.2018
- Troubleshot cell phones, tablets, and hot spots for technical issues
- Entered and updated data accurately across multiple systems
- Assisted teammates with resolving customer problems
- Mentored new hires on support processes
- Answered billing inquiries and addressed customer concerns
Customer Service/Warehouse Associate
Amazon Prime
New York, NY
11.2015 - 02.2016
- Delivered customer goods and packages, ensuring high-quality service
- Picked, packed, and received shipments, reducing fulfillment errors
- Managed inventory and stocked shelves, improving stock accuracy
- Handled customer calls and resolved issues, restoring customer trust
- Trained new hires, accelerating team competency and productivity
Education
Cyber Security - Cybersecurity
Merit America
04.2026
Progress - undefined
TCI College
05.2019
High School Diploma - undefined
Human Service High School of Law and Public Service
06.2014
Skills
Threat Analysis, Incident Response, Vulnerability Assessment, SIEM Tools, Risk Management
Certification
- CPR Certification
- Unknown
Timeline
Lead Youth Support
Dream Charter School
09.2022 - Current
Coach
Real Kids Dream Charter School
08.2022 - Current
Overnight Head Counselor
Children's Aid Society
09.2018 - 2022
Group Leader
Children's Aid Society
06.2018 - 2022
Retail Guest Service Associate/Intern
National September 11 Memorial and Museum
02.2018 - Current
Tech Support
Verizon
01.2016 - 09.2018
Customer Service/Warehouse Associate
Amazon Prime
11.2015 - 02.2016
Progress - undefined
TCI College
High School Diploma - undefined
Human Service High School of Law and Public Service
Cyber Security - Cybersecurity
Merit America