Damari Holmes
Houston,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and sales at Dollar Tree Stores, Inc. through strategic merchandise displays and efficient management. Skilled in problem-solving and staff training, I excel in fast-paced environments, demonstrating a strong work ethic and customer service focus. Achieved significant improvements in operational efficiency and team performance.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Dollar Tree Stores, Inc.
08.2024 - Current
- Managed cash registers efficiently, processing an average of 200+ transactions per shift with 99.9% accuracy, balancing drawers daily, and reducing discrepancies by 15% through meticulous oversight.
- Oversaw opening and closing procedures, implementing process improvements that reduced closing time by 20% and enhanced operational efficiency.
- Improved store appearance, leading to a 10% increase in impulse purchases, by maintaining cleanliness and strategically arranging merchandise displays.
- Rotated merchandise and displays regularly, boosting featured product sales by 25% and increasing customer engagement with promotions.
Independent Contract Driver
Damari Holmes
01.2021 - 08.2024
- Increased customer satisfaction by 20% through timely and efficient delivery services, ensuring 98% on-time deliveries.
- Navigated challenging routes and road conditions, maintaining a 100% safety record while ensuring prompt deliveries.
- Collaborated closely with dispatchers, providing real-time updates on 100+ deliveries per week, improving route efficiency and customer communication.
- Maintained accurate trip logs, tracking 1,500+ miles per month, optimizing expense reporting, and streamlining tax preparation.
Customer Experience Representative Remote
Comcast Corporation
09.2020 - 02.2021
- Resolved 90% of customer telecom service issues on first contact, minimizing downtime and improving overall customer satisfaction.
- Promoted upselling opportunities, contributing to a 15% increase in average transaction value through add-on sales and product upgrades.
- Facilitated smooth issue resolution, reducing customer complaints by 30% by maintaining clear communication between customers and relevant departments.
- Continuously refined communication skills, improving customer satisfaction scores by 20% through tailored interactions that adapted to various personalities and preferences.
Assistant Service Manager
H-E-B Grocery
09.2015 - 04.2020
- Increased customer satisfaction scores by 25% by efficiently managing checkout processes and addressing concerns promptly.
- Operated cash registers, processing an average of 300+ transactions per shift with a 99.9% accuracy rate for cash, check, and credit card payments.
- Maintained high cleanliness standards, contributing to a 15% improvement in customer experience ratings and overall store presentation.
- Trained and supervised 10+ employees, enhancing cashier efficiency and reducing transaction errors by 20%.
- Supported inventory management, assisting with stocking and organization, leading to a 30% reduction in restocking time and improved operational efficiency.
Education
Associate of Arts - Business
Houston Community College
Houston, TX05-2025
High School Diploma -
Elsik High School
Houston, TX06-2017
Skills
- Problem-solving
- Strong work ethic
- Call center experience
- Customer service focus
- Self-motivation and discipline
- Staff training and development
Timeline
Assistant Store Manager
Dollar Tree Stores, Inc.
08.2024 - Current
Independent Contract Driver
Damari Holmes
01.2021 - 08.2024
Customer Experience Representative Remote
Comcast Corporation
09.2020 - 02.2021
Assistant Service Manager
H-E-B Grocery
09.2015 - 04.2020
Associate of Arts - Business
Houston Community College
High School Diploma -
Elsik High School
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