Damaria Glenn
Kennesaw,GA
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handling diverse concerns with solution-focused mindset and attention to detail. While ambitiously advancing in personal expertise and company sales performance.
Overview
6
6
years of professional experience
Work History
Team Lead /Team Member Associate
Chick-Fil-A
Kennesaw GA
09.2023 - Current
- Gained greater experience in cashiering and knowledge of financial understanding in sales with targets to meet market demands in fast-paced environments
- Phone etiquette skills/ technique has led to the increase of customer retention
- Ability to facilitate group work
- Ability to receive feedback in a positive manner
- Trained and mentored new employees to maximize team performance
- Consistently providing professional, friendly, and engaging customer service
- Developed and maintained positive working relationships with others to reach business goals
- Resolves guest complaints quickly and effectively
- Worked with the management team to implement proper division of responsibilities.
Student Intern/Computer Engineer
Internship/Apprenticeship
Chicago IL
06.2022 - 07.2023
- Gained fundamental knowledge on Computer literacy and coding
- Demonstrated good verbal and written communication with coworkers and management
- Maintain an excellent attendance record, consistently arriving to work on time
- Studied and maintained exceptional knowledge in coding languages Java and C++
- Build small applications in regards to demonstration.
Line cook
Panera Bread
Chicago IL
08.2020 - 07.2022
- Setting up and stocking stations with all necessary supplies
- Cooking menu items in cooperation with the rest of the kitchen staff
- Exceptional oral and written communication abilities
- Stock inventory appropriately
- Comply with nutrition and sanitation regulations and safety standards
- Maintain a positive and professional approach with coworkers and customers.
Representative
Student Ambassador
Chicago IL
08.2018 - 03.2020
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
- Build personal relationships with tour guests and prospective students to promote positive experiences
- Creating effective presentations
- Represented as Senior student for the School Board.
Education
Bachelor of Science - Computer Science
Kennesaw State University
Kennesaw 05-2026
Associate of Science - Computer Science And Programming
Malcolm X College
Chicago, IL05-2023
High School Diploma -
Chicago Technology Academy
Chicago, IL06.2022
Skills
- Collaborative
- Communication
- Convergent-thinker
- Resilient
- Marketing knowledge
- Versatility
- Quality Control
- Employee engagement
- Time Management
- Organizational skills
- Food Preparation
- Sales
- Customer Service
Activities
Young Women Leadership, Chicago, IL, Mentee/Youth Leader, 07/2019, 06/2022, Facilitating discussions on social justice, self-love, and STEM representatives., Maintained community and relationships with mentors and peers., Coached, instructed, and supervised youths through collaborative efforts with like-minded and creative team members.
Awards
- A Honor Roll at Plato Learning Academy 2017-2018
- Perfect Attendance at Plato Learning Academy 2017-2018
- Highest Academic Achievement at Chicago Tech Academy 2021-2022
Timeline
Team Lead /Team Member Associate
Chick-Fil-A
09.2023 - Current
Student Intern/Computer Engineer
Internship/Apprenticeship
06.2022 - 07.2023
Line cook
Panera Bread
08.2020 - 07.2022
Representative
Student Ambassador
08.2018 - 03.2020
Bachelor of Science - Computer Science
Kennesaw State University
Associate of Science - Computer Science And Programming
Malcolm X College
High School Diploma -
Chicago Technology Academy