DAMARIAH PALMER
Summary
Dynamic Clinical Service Representative with expertise in customer service and clinical operations at American Specialty Health Group, Inc. Proven ability to enhance patient satisfaction through effective communication and accurate claims management. Skilled in Microsoft Office and adept at understanding customer needs, ensuring seamless interactions and fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
Clinical Service Representative
American Specialty Health Group, Inc.
San Diego, CA
02.2024 - Current
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Reviewed denied claims for accuracy and resubmitted when necessary.
- Responded to telephone calls from patients and physicians promptly and professionally.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Verified patient eligibility for services based on insurance plans.
TOGO SPECIALIST/SERVER
Chili's Bar and Grill
11.2018 - 08.2024
- Greeted and assisted guests, enhancing their dining experience and satisfaction
- Managed takeout orders efficiently, ensuring accuracy and promptness
- Handled cash transactions with precision, confirming order completeness
- Coordinated with team to maintain smooth operations and guest satisfaction
- Orchestrated seamless guest experiences, managing takeout orders and ensuring timely, accurate food preparation and delivery for enhanced customer satisfaction
SUMMER INTERNSHIP
Mercantile Bank
Grand Rapids, MI
06.2023 - 08.2023
- Contributed to the development of strategies to foster a positive work environment
- Assisted in preparing orientation materials and conducted orientation sessions for 3 new hires
- Planned a volunteer outing for interns
- Kept interns connected with weekly emails
- Analyzed and refined job descriptions, enhancing clarity and alignment with organizational needs
- Developed strategies to improve workplace culture
Education
MASTER OF HUMAN RESOURCE MANAGEMENT -
Charleston Southern University
05-2026
BACHELOR OF ARTS - SOCIOLOGY
Claflin University
Skills
- Customer Service
- Professional phone voice
- Cash Handling
- Adaptability and flexibility
- Communication
- Microsoft Office
- PowerPoint
- Excel
- Understanding customer needs
- Clinical operations
Additional Information - Community Service
- American Heart Association
- Kappa Alpha Psi food drive
- Adopt-a-school
- MLK walk
- Woodmont High School athletic program
- Backpack drive
- Meals on Wheels Michigan
- Humanities Foundation
- Childhood Hunger Initiation Packs
Timeline
Clinical Service Representative
American Specialty Health Group, Inc.
02.2024 - Current
SUMMER INTERNSHIP
Mercantile Bank
06.2023 - 08.2023
TOGO SPECIALIST/SERVER
Chili's Bar and Grill
11.2018 - 08.2024
MASTER OF HUMAN RESOURCE MANAGEMENT -
Charleston Southern University
BACHELOR OF ARTS - SOCIOLOGY
Claflin University
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