Damarilis Lopez
Beaumont,TX
Summary
Dedicated Airline professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
General Manager
Envoy Air Inc.
05.2012 - Current
- Managed budget implementations, employee reviews, training, and schedule.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and maintained relationships with customers and vendors in the airline industry
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with the airline industry
- Maximized operational excellence mentoring personnel on management principles, company policies and procedures.
- Scheduled employees for shifts, taking into account flight operations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Assist other General manager in the system , TDY in other cities.
- Two time Customer cup winner.
- Organizational skills , work well under pressure
- QIK, Sabre, DECS qualifications. GSC, LCRO, Trainer on AC FAM 170/175/700/900. Deice trainer. Fuel auditor. BSO qualifications.
- OSHA certified
- Fully bilingual
- 24 years of airline industry experience
General Manager
Colgan Airlines
10.2005 - 05.2012
- Managed budget implementations, employee reviews, training, schedules.
- Hiring and training new employees
- Work in fast pace environment
- Maximized efficiency by coaching and mentoring personnel
- Managed a diverse team , fostering a positive work environment.
- Monitor operational performance, set goals and track progress of the operations
- Monitor financial performance, set budgets and controlled expenses
Supervisor
Continental Airlines
08.2004 - 10.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Assisting General Manager with schedule, overtime, budget.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Customer Service Agent
Continental Airlines
09.2002 - 08.2004
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cross utilized agent/ Work ticket counter, gate , ramp and BSO
Supervisor
American Eagle Airlines
10.2000 - 09.2002
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety
- Achieved results by working with staff to meet established targets.
Customer Service Agent
American Eagle Airlines
01.1999 - 10.2000
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cross utilized agent/ ticket counter/gate/BSO
Education
Bachelor of Arts - Spanish
Lamar University
Beaumont, TX05.2015
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Training and coaching
- Customer Relations
- Training and Development
- Staff Training
- Employee Scheduling
- Staff Supervision
- Operations Oversight
- Business Administration
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Envoy Air Inc.
05.2012 - Current
General Manager
Colgan Airlines
10.2005 - 05.2012
Supervisor
Continental Airlines
08.2004 - 10.2005
Customer Service Agent
Continental Airlines
09.2002 - 08.2004
Supervisor
American Eagle Airlines
10.2000 - 09.2002
Customer Service Agent
American Eagle Airlines
01.1999 - 10.2000
Bachelor of Arts - Spanish
Lamar University