Summary
Overview
Work History
Education
Skills
I like traveling, reading, and photography.
Languages
Timeline
BusinessDevelopmentManager
Damaris Bacchus

Damaris Bacchus

Lakeland,FL

Summary

Bring detail-oriented top-notch skills in oral and written communication with a high degree of accuracy and analytical problem-solving skills. Enhance customer experience by bringing excellent organizational skills and talent for overcoming customer difficulties. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Benefits Accounts

WTW
09.2021 - Current
  • Quick assessment of current issues and formulate resolutions using analytical and problem solving skills
  • Knowledge of health and benefit plans
  • Analyze and solve problems in changing work environments
  • Responsible for upholding SLA's and achieving high levels of client satisfaction
  • Work closely with Client Relationship and Operational Managers to resolve issues and identify opportunities to increase values of service to clients
  • Adapt quickly to new technology and software applications
  • Utilize critical thinking to break down problems, evaluate solutions and make decisions
  • Have a high level of initiative and creativity while tackling difficult tasks

Customer Service Representative

A-Line Staffing Solutions, Willis Towers Watson
09.2020 - 09.2021
  • Strong computer skills with abilities to navigate multiple software applications
  • Ability to question clients in an encouraging manner
  • Perform customer service support and meet client's day-to-day administrative needs with respect to defined benefit plans
  • Respond professionally to customer's inquiries / complaints received via phone and ensure that proper action is being taken, including follow-up
  • Research client's questions and plan issues
  • Maintain complete and accurate case notes
  • Work closely with other client representatives
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints

Patient Access Specialist 1

Florida Hospital / Advent Health
05.2007 - 06.2020
  • Responsive to changing matrix of hospital needs and their community
  • Follow complex instructions and procedures while paying close attention to detail
  • Inpatient / Outpatient account clearances
  • Precertification / Authorization with timely verification of insurance benefits
  • Detailed orientation on patients accounts in regard to insurance benefits and selection
  • Financial Collector / Resolved Collection problems
  • Assisted families with daily billing inquiries and determining financial responsibility
  • Screened calls to provide conflict resolution
  • Collaborated and maintained close working relationships with clinical partners
  • Ensured continual open communication between clinical and ancillary departments
  • Financial assistance, claims follow-ups, and others to ensure needs of families and insurance companies were met
  • Timely discharge of patient’s is facilitated and verification of reimbursement payments to patients Administrative Registration Services Outpatient Registration Services
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Front End Manager

Pathmark Stores, Inc
06.1994 - 06.2007
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations, bookkeeping and security.
  • Coached employees through day-to-day work and complex problems.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Evaluated employee performance and made recommendations for improvements.
  • Monitored cash drawers in 24 checkout stations to verify adequate cash supply.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Created employee schedules to align coverage with forecasted demands.

Medical Records Analyst

Advantage / All Medical Temp Agency
05.2005 - 02.2007
  • Organization and reconciliation of hiring applicants data within past four years for shipment
  • Receptionist
  • Filing of corporate accounts
  • Organization and verification of account reconciliations

Education

MBA - Business Administration And Management

Keller University
Maitland, FL
02.2012

Bachelor of Science - Business Management

DeVry University
Orlando, FL
02.2010

Skills

  • Multitasking and Prioritization
  • Records Management
  • Service-Oriented
  • Proactive and Self-Motivated
  • Financial Recordkeeping
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Customer Data Confidentiality
  • Precision and Accuracy
  • Data Entry

I like traveling, reading, and photography.

Since I was a child, I have been traveling. I love meeting new people, learning their culture, and their way of life. I also love to read. Reading is my gateway to new worlds. I love photography because it catches the heart and soul of people as well as nature. I love taking pictures of my family and friends.

Languages

Spanish
Limited Working

Timeline

Benefits Accounts

WTW
09.2021 - Current

Customer Service Representative

A-Line Staffing Solutions, Willis Towers Watson
09.2020 - 09.2021

Patient Access Specialist 1

Florida Hospital / Advent Health
05.2007 - 06.2020

Medical Records Analyst

Advantage / All Medical Temp Agency
05.2005 - 02.2007

Front End Manager

Pathmark Stores, Inc
06.1994 - 06.2007

MBA - Business Administration And Management

Keller University

Bachelor of Science - Business Management

DeVry University

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