Damaris Bell
Property Manager Administrator
Riverside,CA
Summary
Accomplished Property Management Professional with a proven track record at Noble Staffing Temp Agency, enhancing tenant satisfaction and occupancy rates through strategic pricing and effective dispute resolution. Skilled in Property Inspections and Customer Service, adept at leveraging Microsoft Office and Yardi to streamline operations and improve financial performance. Achieved a significant increase in rental income by implementing market trend analysis.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commercial Property Manager
Noble Staffing Temp Agency
03.2023 - 07.2024
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
- Increased rental income through strategic pricing adjustments based on market trends and competitor analysis.
- Developed marketing strategies for attracting new tenants and retaining existing ones.
- Created customized monthly reports detailing property performance metrics for owner review.
- Negotiated favorable lease terms with tenants, resulting in higher occupancy rates.
- Provided direct customer service and support for 10 commercial clients.
Apartment Leasing Consultant
InterSolutions Temping Agency
02.2021 - 11.2023
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on 500 tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.
- Reviewed competitor properties regularly to stay informed about industry developments and adapt marketing strategies accordingly.
- Conducted 20 thorough background checks on applicants to maintain community safety standards and minimize delinquency risks.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Leasing Administrative Assistant
JT Solutions Temp Agency
02.2023 - 03.2023
- Provided exceptional customer service during interactions with both current and prospective tenants through courteous communication skills.
- Supported leasing team with coordinating open houses and property tours, ensuring a smooth experience for potential renters.
- Assisted in the creation of leasing reports for management, allowing for better decision-making and improved property performance.
- Improved communication between property management teams by creating and distributing regular status updates on leasing activities.
- Conducted market research to provide valuable insights on rental pricing trends, helping the leasing team make informed decisions on rent adjustments.
- Collaborated with maintenance staff to promptly address tenant maintenance requests, of over 100, promoting positive tenant relations and reducing turnover rates.
- Assisted with the development of property budgets by collecting data on expenses related to leasing activities.
- Maintained an organized workspace, ensuring that all necessary documents and information were readily accessible for efficient task completion.
- Enhanced tenant satisfaction by promptly addressing Over 15 plus inquiries and resolving concerns related to leasing agreements.
- Contributed to a positive work environment by collaborating with team members on various projects and tasks related to lease administration.
- Managed incoming calls from prospective tenants, providing detailed information about available properties while maintaining a professional tone.
- Ensured timely collection of rent payments by sending reminders to tenants as needed, maintaining a high rate of on-time payments.
- Implemented an efficient system for tracking lease renewal dates, resulting in timely notifications to tenants and reduced vacancy rates.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Leasing Manager
Fusion PMC
01.2014 - 02.2021
- Collected, completed, and processed over 100 lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Generated leads for sales and rental properties through cold calls and referrals.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Completed annual rent calculations using housing database software.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
Education
RDA - Dental Assistant And Medical Billing
UEI College
Ontario, CA01-2010
Skills
- Document Preparation
- Accounts Receivable
- Microsoft Office
- Google Docs
- Microsoft Excel
- Property Management
- Accounts payable
- Property Leasing
- Landlord-Tenant Laws
- Yardi
- CRM
- MRI
- Administration
- Data entry
- Customer relations
- Lease administration
Certification
- Specialist in Housing Credit Management® (SHCM®)- National Affordable Housing Management Association.
CPR Certification
CPR Certification November 2024
Timeline
Commercial Property Manager
Noble Staffing Temp Agency
03.2023 - 07.2024
Leasing Administrative Assistant
JT Solutions Temp Agency
02.2023 - 03.2023
Apartment Leasing Consultant
InterSolutions Temping Agency
02.2021 - 11.2023
Leasing Manager
Fusion PMC
01.2014 - 02.2021
RDA - Dental Assistant And Medical Billing
UEI College
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