Damaris Bonilla

Dynamic professional with a journalism background and diverse experience in healthcare administration. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Held various roles at a dermatology practice, including customer success representative, marketing specialist, biologics coordinator, and patient care coordinator. Skilled in strategic marketing, patient relations, and operational management. Passionate about delivering top-notch service and care, committed to maintaining professional relationships to increase profitability and drive business results.

• Coordinated patient surgeries, optimizing scheduling and insurance approvals for efficient operations.
• Organized injectables events, increasing practice visibility and patient engagement.
• Managed social media presence, boosting online interaction and brand awareness.
• Handled billing codes, ensuring accurate and timely processing.
• Built relationships with hospitals and surgery centers, enhancing collaboration.
• Submit Prior Authorization requests to insurance companies, ensuring timely approvals.
• Guide patients through appeal processes for denied PAs, improving access to necessary treatments.
• Assist patients with manufacturer programs, enhancing medication affordability.
• Provide personalized treatment support, maintaining constant communication to secure medications.
• Meeting with Reps, enhancing a better quality service with drug brands / patients.
• Designed company logo for Plastic Surgery division, enhancing brand identity and recognition.
• Developed and designed email campaigns, increasing customer engagement and conversion rates.
• Enhanced brand identity through strategic visual design and targeted email marketing.
• Managed community interactions, fostering positive customer relationships.