Summary
Overview
Work History
Education
Skills
Leadership Experience
Personal Information
References
Languages
Timeline
Generic

Damaris Concepcion Asencio

Orlando,Florida

Summary

Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.

Overview

16
16
years of professional experience

Work History

Insurance verification Specialist

UCF Student Health Services
10.2023 - Current
  • Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered system
  • Processed payments, reconciled accounts receivable reports and generated invoices for services rendered
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
  • Adhered to HIPAA requirements to safeguard patient confidentiality
  • Answered telephones and directed calls to appropriate medical or administrative staff
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Greeted patients, determined purpose of visit and directed to appropriate staff
  • Updated patient and insurance data and input changes into company computer system
  • Retained strong medical terminology understanding in effort to better comprehend procedures
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Lead-Administrative Assistant

Mount Sinai Hospital of Queens
10.2013 - 07.2020
  • Coached new employees on administrative procedures, company policies, and performance standards
  • Used computer programs and registration systems to schedule patients for routine and complex procedures
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Obtained payments from patients and scanned identification and insurance cards
  • Scheduled, rescheduled, and handled canceled appointments for patients
  • Responded to correspondence from insurance companies to verify patient's coverage and treatment approval
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care
  • Always adhered to strict HIPAA guidelines to protect patient privacy
  • Obtain precertification for Cancer treatments, transportation, and more
  • Schedule meetings with pharmaceuticals introducing new treatments to our center
  • Assist Manager in meetings
  • Made reports on treatment schedules to facilitate treatment delivery from the inhouse pharmacy.

Scheduling operator

AMAC Medical Call Center
10.2010 - 04.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Schedule patient appointments
  • Obtain patient information such as name, S.S, and insurance information for billing and treatment purposes
  • Registration for future medical visits
  • Data entry
  • Review medical records and determine which appointment was necessary for new patients
  • Eliminated outdated records
  • Made copies, send faxes, and routed mail to designated locations.

Administrative Assistant

Productos La Aguadillana - meat company
07.2007 - 04.2010
  • Greet in-house sales representatives and clients
  • Maintain an up-to-date department organization chart
  • Properly routed agreements, contracts, and invoices through the signature process
  • Performed accounts receivable duties, including invoicing, researching chargebacks, discrepancies, and reconciliations
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

Education

HS Diploma -

Juan Suarez Pelegrina

Skills

  • Marketing
  • Project Management
  • Budget Planning
  • Social Media
  • Planning
  • Database Management
  • Maintain strict confidentiality
  • HIPPA compliance
  • Charting
  • Electronic Medical Records
  • Eligibility Determination
  • Insurance Plan Verification
  • Coverage and Authorizations
  • Documentation and Correspondence
  • Strong work ethic
  • Basic medical coding
  • Medical terminology
  • Communication and Interpersonal Skills
  • Self-starter
  • Meeting planning
  • Insurance Knowledge
  • Payment Collection and Processing
  • Patient charting
  • Claims and appeals
  • Bilingual Spanish
  • People soft
  • Phreesia
  • EPIC
  • ECW
  • Coordination and Scheduling

Leadership Experience

Leadership is someone who helps others and grows together. I have the blessing to be the leader of a group of Youth at my church and had the opportunity to be the Lead administrative assistant at my former job.

Personal Information

Title: Administrative Assistant

References

Available upon request.

Languages

Spanish
Native or Bilingual

Timeline

Insurance verification Specialist

UCF Student Health Services
10.2023 - Current

Lead-Administrative Assistant

Mount Sinai Hospital of Queens
10.2013 - 07.2020

Scheduling operator

AMAC Medical Call Center
10.2010 - 04.2012

Administrative Assistant

Productos La Aguadillana - meat company
07.2007 - 04.2010

HS Diploma -

Juan Suarez Pelegrina

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Damaris Concepcion Asencio