Graduated in Tourism Business Administration and Medical Office Administration with extensive experience in Customer Service, bilingual (fluent in Spanish), organized and detail-oriented with high standards of performance. Extensive experience in Sales, Office administration and Customer Service.
Duties includes customer service and Sales.
Increased sales by offering appropriate upsells on promotional items while handling transactions.
Assisted customers with inquiries and product information, ensuring a positive shopping experience.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Managed accurate reservations and changes into the hotel system. Handled reservations via phone, email, or online platforms, providing information about room availability, rates, and hotel amenities. .
Responsible for managing and coordinating patient appointments for a dental practice. Answering phone calls, responding emails, scheduling, re-scheduling, and confirming appointments. Maintained and updated patient records, personal information and appointment history. Manage appointment reminders and follow-ups.
Processing cash, debit, credit, and check transactions using a cash register or point-of-sale system.
Balancing the cash, recording purchases, stocking shelves and organizing and ordering merchandise.
Provided positive first impressions to welcome existing, new, and potential customers.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Greeting customers and answering phones,
receiving and delivering mail.
Assisting with maintaining and ordering office supplies.
Managing the reception area.
Assign rooms based on accommodation request.