Damaris Dukes
Summary
Customer service professional with 10+ years of experience in delivering high-quality support, managing client interactions, and resolving customer concerns. Adept at maintaining high customer satisfaction through effective communication and ability to handle fast-paced environments with professionalism, confidentiality, and efficiency. Seeking to enhance skills and experience in a dynamic, team-oriented environment by applying a strong foundation in customer service, problem solving, and commitment excellence.
Overview
9
9
years of professional experience
Work History
Retail Sales Specialist
Nordstrom
03.2024 - Current
- Proactively assist over 100 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments
- Utilized unique selling tactics to demonstrate the benefit of purchasing the store credit card to meet sales goals and improve customer loyalty
- Trained and mentored over 5 sales associates by focusing on sales techniques and customer service
- Assisted callers with product questions, pricing and availability to support sales
- Ensure accurate inventory counts for over 300 items by counting stock and timely identifying and reconciling any discrepancies
- Proactively stayed informed about store's latest sales offerings and signed 150+ customers up for loyalty programs
Library Assistant
Baltimore County Public Library
04.2023 - 03.2024
- Interfaced with an average of 150 community members per day making recommendations to help them access the library tools that they needed
- Used a resource information management system to help make all the collateral of 30% more accessible
- Assisted in two community events per week with an average of 30 people attending each event
- Assessed technology needs and make strategic recommendations to enhance the users experience
- Used library systems OCLC and ILS software to request, update, and record loan transactions
Circulation Assistant
Baltimore County Public Library
05.2017 - 04.2023
- Maintained accurate patron records and supported information privacy protocols
- Managed daily study room reservations using the library's scheduling system, ensuring fair access and accurate booking records
- Provided technical troubleshooting for self-service and online systems
- Scheduled one-on-one appointments for patrons seeking research help, tech assistance, or library services
- Communicated program information to patrons and assisted with check-in and day-of coordination
- Actively engaged in branch meetings and contributed to various teams and initiatives such as DEI program, African American Heritage Celebration team, and Summer Reading Program
Education
Associate of Science - Journalism And Mass Communication
The Community College of Baltimore County
Catonsville, MDSkills
- Customer Support
- Adaptability
- Google Suite (Drive, Docs, Sheets)
- Microsoft Suite (Teams, Word, Outlook)
- Time Management
- Conflict Resolution
- Cross-Functional Collaboration
Timeline
Retail Sales Specialist
Nordstrom
03.2024 - Current
Library Assistant
Baltimore County Public Library
04.2023 - 03.2024
Circulation Assistant
Baltimore County Public Library
05.2017 - 04.2023
Associate of Science - Journalism And Mass Communication
The Community College of Baltimore County