Damaris Felix
Orlando
Summary
Motivated bilingual representative, medical assistant with a highly effective communication style and customer service. Efficient worker who demonstrates strong time management and prioritization skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist/Medical Assistant
All Women's Health Center
07.2023 - 07.2024
- Data Entry
- Clerical
- Filing
- Payment and Billing
- Insurance Verification
- Confirming and scheduling appointments
Claims Specialist
NuVision Auto Glass
04.2021 - 03.2023
- Followed up with customers on unresolved issues.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Addressed average of 45 customer inquiries and claims each week.
- Reviewed 60 cases per week and verified insurance coverage information.
- Checked documentation for accuracy and validity on updated systems.
Front Desk Receptionist
International Vacation Resorts
03.2020 - 03.2021
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Delivered outstanding first impressions by warmly greeting clients at the front desk.
- Delivered exceptional customer service.
Call Center/Medical Assistant
Women Center/Green Relief
08.2016 - 12.2018
- Delivered exceptional customer service.
- Assist with doctor and triage patients.
- Researched and resolved billing discrepancies to enable accurate billing.
- Data Entry
- Managed high-volume phone calls.
Education
Medical Assistant Diploma -
Everest University
South Orlando Campus10.2010
Skills
- Microsoft Office
- Data Entry
- Telephone Etiquette
- Customer Service
- Bilingual
Timeline
Front Desk Receptionist/Medical Assistant
All Women's Health Center
07.2023 - 07.2024
Claims Specialist
NuVision Auto Glass
04.2021 - 03.2023
Front Desk Receptionist
International Vacation Resorts
03.2020 - 03.2021
Call Center/Medical Assistant
Women Center/Green Relief
08.2016 - 12.2018
Medical Assistant Diploma -
Everest University
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